I was told that my repair was going to take 2 to 3 hours max... it turned out that my car was in service for 4 days and I had to find last minute transportation for my kids to get back and forth to school and to take care of the errands I needed to attend to. It was extremely inconvenient. Each day I called to find out the status of my vehicle with no information related at all exempt for being told my service rep, Krys, was not in... extremely frustrating.
3/6/2018
Timothy H. VERIFIED CUSTOMER
Everything was as promised and professional. Thanks Nate
3/6/2018
Maury B. VERIFIED CUSTOMER
He is the epitome of what Chuck Hazelwood meant to this community
3/6/2018
Clay S. VERIFIED CUSTOMER
Quick and easy thank you
3/6/2018
Cara M. VERIFIED CUSTOMER
Mr. Tucker was able to get my vehicle in, completed, and answered all of my questions in an hours time including the tire repair that I needed. I appreciate the quick work and his attention to detail.
Sincerely, Cara M
3/6/2018
Myron H. VERIFIED CUSTOMER
Work wasn't done due to the specialist water leak person being I'll. Not Paul's fault but still frustrating after waiting 2 months for this appointment. Maybe another leak person should be hired or he could be there more than once a week since apparently Jeeps leak.
3/6/2018
Tara D. VERIFIED CUSTOMER
Tyler had excellent customer service and was super polite. He made my visit to get my oil changed a great experience. He answered all my questions and even printed off new tire quotes.
3/5/2018
Christine S. VERIFIED CUSTOMER
Great follow through and very curtious
3/5/2018
Carlos A. VERIFIED CUSTOMER
Jim Cannon provided us with EXCELLENT service!! He kept us informed & updated on the progress of the repairs. However the shop service was not up to par: no quality check on work performed, vehicle was returned back within minutes and took a week to get it back. The purpose of our visit was to install a back up camera.
3/4/2018
Michael G. VERIFIED CUSTOMER
Thank you for being able to get my car in so quickly!
3/4/2018
Serena S. VERIFIED CUSTOMER
Thank you so much for the great service!
3/4/2018
Mark S. VERIFIED CUSTOMER
Gene is excellent to work with!
3/4/2018
Scott M. VERIFIED CUSTOMER
I have an intermittent problem with Bluetooth dropping during calls that I was told nothing could be done until it completely fails. I didn’t find this to resolve my issue at all and I consider hands free calling a safety concern. There is plenty of people experiencing similar issues on the internet.
I was also surprised to find out my bumper to bumper warranty did not cover the temperature controller that needed to be replaced. So far the likelihood of buying another vehicle from your dealership or Dodge/Chrysler/Jeep is not very likely.
3/3/2018
Sam M. VERIFIED CUSTOMER
Very professional service advisors. Explains everything in detail.
3/3/2018
Shannon M. VERIFIED CUSTOMER
Yes very!
3/3/2018
Adam T. VERIFIED CUSTOMER
Great service, as always
3/3/2018
Christopher Z. VERIFIED CUSTOMER
I have always enjoyed working with Mr Long whenever I have to get service to my vehicle, he’s always very helpful and informative.
3/3/2018
Lori W. VERIFIED CUSTOMER
Great service as always!
3/3/2018
Mark S. VERIFIED CUSTOMER
You’re right Krys, the brakes feel much better. All done in an afternoon too.
Thanks!