Can a supervisor or Manager for the service department contact me asap????drop off my vehicle this morning at 730am for the problem, paid nearly $400 dollars and get there after work to pick up and check the problem wasn't completely fixed. I wasn't a call back from a manager pls.
Thx via
2/24/2018
Ron T. VERIFIED CUSTOMER
Lost key remedied by West Hills in less than an hour. Fine service!
2/23/2018
Sean S. VERIFIED CUSTOMER
Clear information- quick service time- knowledgeable and pleasant service advisor!
2/23/2018
Edward M. VERIFIED CUSTOMER
Thank you, Paul. Very professional.
2/23/2018
Adam T. VERIFIED CUSTOMER
Volunteered tire rotation and new wipers and had these done in addition to the routine oil change. I wouldn't have thought to ask about those additions. Thanks...
2/23/2018
Marissa C. VERIFIED CUSTOMER
Garett was very pleasant and welcoming!! My husband and I are new to the Jeep world and he truly helped educate us . He will definitely be the person I will be dealing with every service!! Excellent place and amazing staff!!
2/23/2018
Sean M. VERIFIED CUSTOMER
Tyler charawell was phenominal when it came to customer service. Really awesome stand up guy and worked hard to get me back in vehicle as quickly as he could. He needs a raise for his outstanding professionalism and customer service. Definitely will be coming back to get services done by Tyler.
2/23/2018
Edward S. VERIFIED CUSTOMER
Other than a longer than expected time factor All was a good experience
2/23/2018
Krystal M. VERIFIED CUSTOMER
I am sooooo thankful to you. You were able to reschedule last minute and still get me in. You did an amazing job and I couldn’t be happier. Hank you very much
2/23/2018
Robert K. VERIFIED CUSTOMER
Excellent customer service thank you
2/22/2018
Robert H. VERIFIED CUSTOMER
Very satisfied with service on my Dodge truck. Thank you very much.
2/22/2018
William T. VERIFIED CUSTOMER
I know there are aftermarket parts on my truck but I dropped my truck off for over a week. A week to track down an electrical problem is more than enough time even without wiring diagrams. My issue was not resolved and I’m not at all satisfied. I am a chiller and generator technician and if I went to my boss after having a unit for 8 days and told him I couldn’t fix it I would be looking for a new job.
2/21/2018
Gregory G. VERIFIED CUSTOMER
We were very happy with everything, just need a cold weather cover still and word on when our running boards are due in. No one in service was able to help us, but overall we are very satisfied with the help we have received from everyone. I will email Cody re: the two items in question.
Thank you!
Greg
2/21/2018
Robert K. VERIFIED CUSTOMER
Great service. Appreciated good communication and timely repair.
2/21/2018
Phillip C. VERIFIED CUSTOMER
It was the worst experience I have had to deal with in long time between the dealership and Chrysler I had very little help with the problem with my vehicle that was still under warranty was on the phone 4 plus hours and I didn't get updated calls had no car for the weekend it was in the shop
2/21/2018
Alicen R. VERIFIED CUSTOMER
Kristyn was great she went right out and inspected my vehicle and let me know as soon as she was finishing up she always had a smile and a great sense of humor hope to see her again.
2/21/2018
Jennifer D. VERIFIED CUSTOMER
The service was fine but I wouldn’t have had to come in if they had assembled my car correctly at the last visit.
2/21/2018
Sean R. VERIFIED CUSTOMER
Good customer service????
2/20/2018
Tina W. VERIFIED CUSTOMER
Service staff is always helpful,and timely.
2/20/2018
Michael M. VERIFIED CUSTOMER
Kristen did a good job, however I was not impressed with the fact that your parts dept. Had to order all the parts rather than having them in stock. I was not happy getting a jeep compass for a rental rather than something more comparible to my Hellcat.