Bryan was very courteous, professional and knowledgeable on all subjects asked!
Definitely top shelf customer service!!
Thanks again Bryan
12/31/2020
Jen F. VERIFIED CUSTOMER
Appreciate the feedback and him giving me all my options but no pressure to buy the stuff or do the repairs immediately
12/31/2020
Steven B. VERIFIED CUSTOMER
Joshua Toohey, the service representative, was professional, knowledgeable and communicated well. I appreciated the attention to detail and service I received.
12/31/2020
John F. VERIFIED CUSTOMER
3+ hours for an oil change is UNACCEPTABLE!!!Pathetic
12/31/2020
Donna D. VERIFIED CUSTOMER
Pleasant, helpful and very polite.
12/31/2020
Jarret P. VERIFIED CUSTOMER
The individual in charge of interacting with me was completely unknowledgeable in regarded to the service being done and what I had requested. The individual was very present to deal with however he needs more training and experience with the job. Secondly I was offered an alignment that was really not needed as I had just had one done 14 days prior however, I felt it was best just to make sure everything was proper, upon driving the vehicle home I noticed that my steering wheel is now misaligned. I would bring it back however I have lost faith in your staffs ability to provide a quality product so I will take the 15 minutes to align it myself. I am happy with the TSB that was done as it has significantly improved the safety of my vehicle.
12/31/2020
Christine B. VERIFIED CUSTOMER
Jake Wiegel did an outstanding job yesterday while managing the service of my car. He was most patient and thorough while capturing the details of my concerns and creating a useful tool for the mechanic to efficiently work on my car. Jake also kept me well-informed about progress through the day.
Stephen Rall also carefully and thoroughly addressed each issue I presented. Most impressive to me was Stephen’s detailed written documentation of his assessment and actions to address each of my complaints. I have never been so impressed and walked away feeling total confidence in the evaluation and repairs he completed. I know Stephen’s written documentation took more time away from repair work but from a customer perspective it was that level of detail and transparency that fosters a high degree of confidence that each concern was taken seriously and the vehicle was well cared for. I learned a lot.
I observed an excellent display of teamwork between the service staff and mechanics yesterday. Many thanks to Jake and Stephen for fixing my vehicle’s problems and for modeling great service and teamwork at an auto dealership. Please express my sincere appreciation to both.
Richard Becker
Seabeck, WA
12/30/2020
Paula A. VERIFIED CUSTOMER
Kept me extremely informed
12/30/2020
Cody M. VERIFIED CUSTOMER
It was very busy. I was just trying to drop off for a scheduled oil change and I stood there for almost 10 minutes before anyone was available to check me in.
12/30/2020
Rodney N. VERIFIED CUSTOMER
Austin was on top of this job and kept me informed all the way thru it and provided a rental car, which was very important to us. Thank you Austin.
12/30/2020
Earl S. VERIFIED CUSTOMER
Joshua was very friendly and professional and helpful, but I was not happy that it took almost 3 hours get get my vehicle back. After all it was only in for an oil change and new wiper blades. I had a 11am appointment and got my vehicle st approximately 2:45. To me that is unsatisfactory.
12/30/2020
Richard A. VERIFIED CUSTOMER
The problem I was having with my vehicle has been fixed
12/30/2020
Verna H. VERIFIED CUSTOMER
Time sensitive,but other then that I appreciate the work that was done.
Thank you
12/30/2020
James H. VERIFIED CUSTOMER
Bryan did an outstanding job with getting the keep in for repair and taking care of the extended warranty even though it wasn’t covered by mopar
12/30/2020
Lorenzo G. VERIFIED CUSTOMER
Service writer did a good job.
12/27/2020
Karron M. VERIFIED CUSTOMER
Our service was great! Very friendly and helpful.
12/27/2020
Heather B. VERIFIED CUSTOMER
As always fast quick service
12/27/2020
Christopher B. VERIFIED CUSTOMER
My truckmwas in for a recall for the driver side floor mat. I was in last Saturday for an oil change. I asked when my appointment was confirmed and the lady said the recall and oil change couldn't be done at the same time. The floormats took less than 5 minutes. Alex said they should have been done at the same time when asked. Not happy that I had to waste part of a Saturday for 5 minute recall.
12/27/2020
Christi H. VERIFIED CUSTOMER
Austin was very helpful and accommodating by helping me set up the next oil change so I wouldn’t forget.
12/27/2020
Ana C. VERIFIED CUSTOMER
Bryan was extremely helpful, professional, and kind. Originally my car was supposed to be in the shop for a few days, but Bryan and the service team were able to get the repairs done in only one day. This helped me out a lot as I would have had to make other arrangements for transportation to and from work if it weren’t for Bryan’s help. The most helpful person I have EVER worked with at West Hills, I’ll be returning to get my car serviced here more often because of my experience with Bryan. He is a huge asset to this company that completely changed my experience with them. I would thank to thank the service team as well who worked on my car and fully addressed all of my concerns.