Took me 20 minutes to be waited on, and they didnt even have the part for the recall. Now I have to make another trip in, and spend more time . On the bright side Troy was very polite and efficient at getting my truck back to me.
8/5/2020
Thomas D. VERIFIED CUSTOMER
Your staff was very helpful in taking care of my truck. I take my car in today for it's maintenance.
8/5/2020
Larinda L. VERIFIED CUSTOMER
Thanks to Troy for a good Customer service experience. He communicated effectively, keeping me informed of what was going on. Thanks to Kenny for getting g the job done sooner than I expected. Job well done.
8/5/2020
Bartt C. VERIFIED CUSTOMER
Emanuel did a great job. But the rest of the service department didn’t! I brought my truck in on Weds at noon for a Thursday 9 am appointment. I believe it was Max who filled out my paperwork, took notes on problems. I got a call on Friday morning that they just got it into the shop. Appt was for Thursday at 9. I won’t be a customer again !
8/5/2020
Daniel C. VERIFIED CUSTOMER
Manny was highly professional and took care Of me very well I will use your company again and pass the word that your mechanics are the best thanks again for keeping my ram top of the line I’ve used Westhill. for years and wouldn’t take it anywhere else
8/5/2020
Mark P. VERIFIED CUSTOMER
Jake was on top of things and great at communicating with me, the customer.
Thanks
8/5/2020
David B. VERIFIED CUSTOMER
Max was solid last time and solid again. Nobody wants to be lied to and fed bs at a dealership. He keeps it 100 and is 100. Kind of wish he was my little brother. Thanks Max. You da real MVP!
8/5/2020
Lisa S. VERIFIED CUSTOMER
Staff was very helpful. Disappointed that the car wash was not working
8/4/2020
Linda H. VERIFIED CUSTOMER
Emmanuel was very courteous, professional and took extra effort to make sure I was satisfied. It was a good trip to West Hills
8/4/2020
Kelly S. VERIFIED CUSTOMER
Emmanuel was awesome!
8/4/2020
Michael H. VERIFIED CUSTOMER
I did not receive updates when the completion date and time was delayed.
I asked that the chime bell be deactivated if the reason for it constantly chiming from the break and turn signal could not be isolated. The reason your service writer gave was that an after market backup camera was causing it. I told him ut was chiming long before the camera was installed. Rather than fix that it was returned to me to fix. When I asked why the chime was not disabled he said "we don't do that. We fix things not disable them." This was one of the primary reasons for bringing in my truck so when it did not get fixed J was upset. Very disappointed.
8/3/2020
Kevin H. VERIFIED CUSTOMER
Troy was very helpful, informative and customer service was awesome.
8/2/2020
Stephaine M. VERIFIED CUSTOMER
Always the best experience thank you guys so much!
8/2/2020
Michael P. VERIFIED CUSTOMER
Me Igel was very helpful with questions regarding my vehicle.
8/2/2020
Nathan G. VERIFIED CUSTOMER
Kristyn is simply the best.
8/2/2020
Tommy S. VERIFIED CUSTOMER
Kristyn is always TOP notch ! She fully explained all the services that needed to be performed on our jeep to keep it going strong. I completely trust Kristyn with all my vehicles maintenance and upkeep and will always take them to her.
8/2/2020
Sean O. VERIFIED CUSTOMER
Max is making me rethink the service department. 100% 180 for the mess it used to be. Great job!
8/1/2020
Benjamin P. VERIFIED CUSTOMER
Loved Emmanuel’s “can do” attitude and clear communication
8/1/2020
Ashley W. VERIFIED CUSTOMER
She was super helpful and friendly.
8/1/2020
Linda M. VERIFIED CUSTOMER
Troy was wonderful. So friendly and fun to deal with.