(360) 616-3285
Make Appointment
Contact Us
Real Reviews from VERIFIED CUSTOMERS
Timothy M. VERIFIED CUSTOMER
Everything went smooth,answered all questions. Everyone was polite.
8/1/2020
David S. VERIFIED CUSTOMER
Outstanding service and personal care for her customers. She one of the best employees at Hazelwood Jeep.
8/1/2020
Aaron R. VERIFIED CUSTOMER
Appointment was scheduled for 830 for an oil change, approximately one hour. Came back to the dealership at 11 with no phone call to find truck ready. Was charged 150 diagnostic fee to look at a backup sensor that obviously couldn't be fixed on the spot. Estimate for oil change was too little, because apparently west hills doesn't know the amount of oil a 2500 takes.
8/1/2020
Rodney G. VERIFIED CUSTOMER
Hand off from Emanuel to a relief upon his illness was clumsy. Needed better communication with the customer.
7/31/2020
Barbara E. VERIFIED CUSTOMER
Troy was very pleasant and easy to work with.
7/31/2020
Jennie M. VERIFIED CUSTOMER
Very busy place. Krys busy and professional.no problems
7/31/2020
Sarah G. VERIFIED CUSTOMER
Max was really great
7/31/2020
Scott A. VERIFIED CUSTOMER
One of the younger service writers that i have dealt with and he is very professional and to the point about timing of the work that is getting done. Find more service writers like Max.
7/30/2020
Michael T. VERIFIED CUSTOMER
I very much appreciated the prompt service and friendly nature of the employees during my service visit. Thank you, Kris!
7/30/2020
Robert B. VERIFIED CUSTOMER
Great service!!
7/30/2020
Aaron K. VERIFIED CUSTOMER
Jacob was great! Time will tell on the vehicle’s service.
7/30/2020
Frank B. VERIFIED CUSTOMER
I want to thank these men and women for fighting on my behalf for my warranty to cover what they should. Today was a great experience. I felt like a valued customer.
7/30/2020
Brandon E. VERIFIED CUSTOMER
Jacob did great at communicating about the status of my vehicle.
7/29/2020
Susana M. VERIFIED CUSTOMER
Everything was good until i realized coming back home all the way to Bainbridge and looking over my past services that you guys always checked under my vehicle and I was told it wasnt done this time but thought at that moment that was what you guys always did, no, i was wrong, i trusted that the services dep would always give me the same consistent service not randomly skip a certain area of the multi point inspection
7/29/2020
Crystal C. VERIFIED CUSTOMER
Troy is absolutely wonderful at resolving problems, customer service and understanding someone else's point of view. I have had a less than desirable service for about three months now and Troy really took the time to explain what was going on and then he righted a severe wrong. Employees like Troy create loyalty and satisfaction. My service rating for you guys on scales of 1-10 was at a -2 and Troy brought it back to at least an 8. I'm still upset about the radio and lack of communication but mistakes happen and Troy has done all he could to make it right. Thank you, Troy!!! I would also like to mention Max, he was involved in this debacle as well and though everyone was busy Max overheard some of what was happening and both he and Troy tag teamed an issue for me and I felt taken care of. Max didn't have to jump in but he did and that was really nice to see that those two care about all the customers not just waiting for their own to walk through the door. Thank you, Max!!!
7/29/2020
Chad V. VERIFIED CUSTOMER
Service was not thorough
7/29/2020
Kevin A. VERIFIED CUSTOMER
Very polite
7/29/2020
Mark C. VERIFIED CUSTOMER
Emmanuel keep me notified of the status of my vehicle til it was done. Thanks!
7/29/2020
Toby M. VERIFIED CUSTOMER
Excellent service advisor! Courteous and very personable. Thanks for the great service Troy!
7/29/2020
Scott S. VERIFIED CUSTOMER
Hidden costs or 'fees' are akways bothersome to me. Why can't you be upfront with the costs one will incur for simple oil change and tire rotation. As far as I am concerned, you should not charge anything for tire rotation. Seems a bit greedy
7/29/2020