Max was great and informed me of some other things I would need to take care of for my car to be at it's best that other employees did not inform me about.
7/23/2020
Alyssa G. VERIFIED CUSTOMER
The service I was given was awful. I’m very unsatisfied.
7/23/2020
Debbie S. VERIFIED CUSTOMER
My Jeep was taken care of , and even though my appointment didn’t show up , I was as not turned away thank you Max
7/22/2020
Jolynn S. VERIFIED CUSTOMER
Troy was amazing. I came in to drop off my car to get the radio replaced. I was never told that the part would have a time limit of 30 days, and my work has been crazy with the pandemic with my schedule constantly changing. I came in at 1130ish, and Troy wasnt noticed until 230 that the radio that I came to get fixed on my jeep wasnt even there anymore. Troy asked his manager that i could get a discount on my oil change, and was also able to get me a rental car so when the radio comes in, I can just drop off my car. I'm honestly upset with the lack of communication and how it took 3 hours to notify me that my radio wasnt there, which is what my appointment was scheduled for, and I was never told there was a time limit of 30 days. I want to state again that TROY WAS GREAT and I do not blame him for the lack of poor communication.
7/22/2020
Niklaus L. VERIFIED CUSTOMER
Jonathan definitely went above and beyond to make sure I was well taken care of and felt at ease as a new customer to Jeep. Couldn’t have had a better experience and will look forward to future visits. Thank you.
7/22/2020
Lindsey P. VERIFIED CUSTOMER
Troy was great, everyone was friendly, atmosphere was wonderful.
7/22/2020
Tom C. VERIFIED CUSTOMER
Emmanuel did a great job keeping me informed on progress and clearly explained issues with my vehicle and in dealing with the warranty and also items not covered. His recommendations were spot on and much appreciated.
7/22/2020
Michael M. VERIFIED CUSTOMER
Troy, was a pure professional.
7/22/2020
Michael W. VERIFIED CUSTOMER
Your parts cost a ton more than others. For the cost of a steering stabilizer and two bolt install, not in stock. I purchased a stabilizer, mount to make it not the lowest thing on the Jeep and a new track bar. Then when I called less than a half hour later, I couldn’t cancel the part, which has not arrived yet so the rocket delivery system used to send it got lost.
A steering stabilizer is a mask for a problem, I’ll fix it
7/22/2020
Galen H. VERIFIED CUSTOMER
Krisy was amazing!
7/22/2020
Clayton C. VERIFIED CUSTOMER
What a great experience. This team is amazing. Very prompt service! Thank you Jeep for servicing my Toyota 4Runner!!
7/21/2020
Katherine L. VERIFIED CUSTOMER
Emmanuel was very professional and polite.
7/21/2020
Emma D. VERIFIED CUSTOMER
We purchased a Jeep Compass second hand, from Henderson Audi dealership. We noticed an airbag light go on and brought it in to be addressed. Upon inspection Brandon suspected the vehicle had been in an accident and never been officially recorded. It was thousands worth of damage we had to incur. It was very stressful for us during a time when I am on a Covid leave, but we had to make it safe. Troy delivered bad news after bad news and he did it in a very compassionate way that made us feel we were being taken care of and not taken advantage of for a second time with this car. We feel very confident in the work Brandon has carried out on the car and well communicated with by Troy.
7/20/2020
Scott C. VERIFIED CUSTOMER
Troy was awesome. He was personable and knowledgeable.
7/20/2020
David B. VERIFIED CUSTOMER
Awesome employee ????
7/20/2020
Kelsi S. VERIFIED CUSTOMER
Max was great. Best service advisor ever. Communicated status of work on my Jeep and explained all the work being done.
7/20/2020
Kimi M. VERIFIED CUSTOMER
Troy was awesome, I feel a little bamboozled that I purchased a warranty and was told it was bumper to bumper and in less than a month I have to replace my headlights and pay almost $200 for this car before even having a payment... also I was told that my key fobs would be replaced too and batteries changed and I was told today it was not covered... it’s ok, I had the batteries for the key fobs, but I’m disappointed that I was told different... sold into something not covered. Not by Troy. He was great!
7/19/2020
Deirdre T. VERIFIED CUSTOMER
This was a far better experience from my last service appointment. I felt that Troy listened to me and made every effort to fully resolve my car service problems. I feel 100% satisfied!