He was awesome! Speedy quick and made sure my car was taken care of properly! What an asset to your team!
6/11/2020
Lawrence H. VERIFIED CUSTOMER
Your service department got grease on the upholstery of my truck during service of my Dodge 2500 and Krys was happy to take care of it although Your detail shop was closed due to the virus. I had to wait for more than a month to get this resolved and two more trips in two vehicles at my own expense with my wife and I logging more than four hours of travel and fuel costs also at my expense due to West Hills Dodge service Dept error. When I picked up my truck today the grease was removed from the upholstery in multiple places, which was the bare minimum to resolve the issue. I really did expect service to step up to the plate and detail the interior of the truck. I let Krys know I was very dissatisfied with the fact that the detail shop didn’t even vacuum the floor or any of the seats. 30 minutes of cleaning would have gone a long way toward good Customer Service. I have spent 40 years in Customer Service and again I was very disappointed. Larry Howe.
6/11/2020
Terry W. VERIFIED CUSTOMER
Max was very good at his job he got me check-in took the truck in to the shop straight away.
6/11/2020
Dan V. VERIFIED CUSTOMER
Max is a great asset to your team. He immediately assessed that I knew what I wanted, and delivered it on time and on budget. Employees like him are hard to come by, he deserves opportunity for an advanced customer-care role.
6/10/2020
Jeffrey S. VERIFIED CUSTOMER
I drove home and my coolant light came on the truck was a half a gallon short.. 1000.00 dallor service. I am not impressed..will look for another shop to do my maintenance.
6/9/2020
Roger T. VERIFIED CUSTOMER
Outstanding service
6/8/2020
Vernon S. VERIFIED CUSTOMER
Service was disappointing.
AC did not work
Two hour wait to determine problem
Spend $2,500 for repairs
AC was missed
TM also did not function.
Had to reschedule that also.
Service agent was pleasant.
Overall quality of service extremely disappointing.
6/7/2020
Mindy H. VERIFIED CUSTOMER
Kristyn Giles was very helpful and very personable. Professional and made sure to correct an error with the information attached to my account that two other employees failed to accomplish. Understanding and over all great to work with getting my car serviced.
6/7/2020
Dennis P. VERIFIED CUSTOMER
Kudos to Max Davis! He is a real professional who went above and beyond to make sure my car was repaired correctly, in a timely manner. I really appreciated how he kept my constantly updated, and followed up thoroughly on all the repair details. I would highly recommend asking for Max Davis by name, for anyone needing to have their vehicle serviced or repaired!
6/7/2020
Mario P. VERIFIED CUSTOMER
Thank you guys .
6/6/2020
Nicholas L. VERIFIED CUSTOMER
Chris was great. Communication seems to be lacking at every west hills service center I have ever been to. Would not recommend to anyone.
6/6/2020
James P. VERIFIED CUSTOMER
Max never called me to tell me my truck was ready. Will have to call tomorrow to see if its done
6/6/2020
Noel C. VERIFIED CUSTOMER
Krys Giles was A1, to my eye the work done is also A1. Thanks. Noel C
6/5/2020
Vernon S. VERIFIED CUSTOMER
The car was not test driven and an additional
Repair had to be done.
This caused a considerable delay.
And much higher costs than originally quoted.
6/5/2020
Vickie B. VERIFIED CUSTOMER
Kris has always been a great service rep
6/4/2020
Bruce E. VERIFIED CUSTOMER
Max kept track of associating me with my vehicle, tho we'd not met prior. And though covid limited amenities, Max made sure to make my wait welcome and pleasant.
6/3/2020
Christine W. VERIFIED CUSTOMER
Kristyn was courteous and got me checked in right away! Great service!
6/3/2020
O'Neil S. VERIFIED CUSTOMER
He was friendly and thorough.
6/3/2020
John A. VERIFIED CUSTOMER
Had a very bad experience. We test drove the car before we bought it and was told that they would fix the problem before we bought it. They didn't. We brought it back multiple times to fix it and it never got fixed. Finally they figured out what was wrong with it but told us we would have to pay for it even though we have an extended warranty. We then even said we could cover parts if they would cover labor and they wouldn't! I am very upset with this! Especially at times like this.
5/31/2020
Charles V. VERIFIED CUSTOMER
Kristyn was great at keeping me up to speed on the delivery of parts and progress made in the repair. Good customer relation skills.