2 1/2 hours to make a key that takes 10 minutes to do is ridiculous.
2/2/2020
Jason V. VERIFIED CUSTOMER
Excellent service, great information and explanation of what's being done. Made me feel welcome and valued as a customer.
2/2/2020
Holly B. VERIFIED CUSTOMER
Completely satisfied! Thank you!
2/2/2020
Michael M. VERIFIED CUSTOMER
Max was very helpful and professional.
2/2/2020
Patricia G. VERIFIED CUSTOMER
Kristyn was very helpful and cared for all my needs. She was knowledgeable in what I needed done on my car. She is a delightful representative of your Service
Department. I will always us her.
2/2/2020
Rick G. VERIFIED CUSTOMER
Kristyn Giles is the best!
2/2/2020
Ronald P. VERIFIED CUSTOMER
Danielle is fabulous
2/1/2020
Norman H. VERIFIED CUSTOMER
Today was a big improvement from past experiences.
2/1/2020
Gordon L. VERIFIED CUSTOMER
I would like to thank Max for his help. He kept me informed and showed me around prior to my Jeep being serviced. I appreciated that he recognized me as a Military veteran and applied a military discount to my bill.
1/31/2020
Carla P. VERIFIED CUSTOMER
When I walked in 2 advisors noticed and either ask me to wait and Patrick Duncan said he could help me was quick and very professional. Van ready before it was scheduled to complete
1/31/2020
Patty M. VERIFIED CUSTOMER
MAX went above and beyond to prove to me that the job would get done. Best customer service I've seen in a long time. And I've worked w the public for 40yrs. Thank you Max Your an asset to the Jeep Family, I hope they know! Patty
1/31/2020
Valerie H. VERIFIED CUSTOMER
Krys is awesome and makes it so nice and easy to come and get service!
Thanks Krys!!
Val Houk
1/31/2020
Zachariah J. VERIFIED CUSTOMER
Took longer than expected but i dont mind waiting for great service. Max was great kept me updated that it was taking a little longer than expected. But i dont mind. Always have excellent service when i come in. Keep up the great work
1/31/2020
Evelyn J. VERIFIED CUSTOMER
She was very courteous friendly. Great customer service.
1/31/2020
Ronnie C. VERIFIED CUSTOMER
Patrick was fine. The estimate was much more than I can afford
1/30/2020
Scott S. VERIFIED CUSTOMER
Awesome service, polite and respectful. I enjoy working with her. Kept me up to date on the status.
1/30/2020
Scott S. VERIFIED CUSTOMER
Awesome service, polite and respectful. I enjoy working with her. Kept me up to date on the status.
1/30/2020
Scott S. VERIFIED CUSTOMER
Awesome service, polite and respectful. I enjoy working with her. Kept me up to date on the status.
1/30/2020
Adrian C. VERIFIED CUSTOMER
Patrick at no point made me feel under any pressure to have any extra work done to my vehicle. Yes, it needs some attention but I’m currently not in a position financially to make all the repairs/servicing.
Due to this, I feel much better about returning to this dealership and getting the work completed as soon as I can.
I liked his efficient and honest approach and felt respected as a customer.
To be honest, I had a couple of very bad experiences in the past with Dodge service depts, but this visit gave me much confidence.
Well done Patrick and the same to West Hills.
Also, please forward my compliments to the vehicle rental team next door. They’re a great asset to collaborate with.
Great experience overall...