The team was extremely professional and understanding towards my issue and the technicals did a remarkable job finding and fixing the problem.
1/17/2020
Edward S. VERIFIED CUSTOMER
Kristyn was awesome. Very attentive. Knew everything that was accomplished on my vehicle. Very personable
1/17/2020
Timothy C. VERIFIED CUSTOMER
Steven Campbell was very professional and friendly. He did outstanding job.
1/17/2020
Thomas K. VERIFIED CUSTOMER
None
1/16/2020
Thomas D. VERIFIED CUSTOMER
Danielle was very informative, professional, and courteous..
1/16/2020
Bonita G. VERIFIED CUSTOMER
Always great service. Thanks
1/16/2020
Shannon B. VERIFIED CUSTOMER
My warranty was “not entered in my system”, even though I bought the car and have used it with your service dept before. I had to demand it be looked for after repeating I have used it.
I was give a total quote but was not given the actual cost of each repair or service. I had to ask for each and every one. When I questioned a suggested remedy, the service person had no knowledge of the problem and said the computer “said it was this.”
I was offered option to pay online so pick up would be easy and yet the payment was “not put in my system”. So it was not easy check out. The car was parked out back which continued to not make a quick pick up.
Lots of attempts to sell me more services. And all of this was after you originally cancelled my recall service because you gave the part to someone else, even though I had to schedule over a month out to even get in at all. Over 4 months to get service and I still have to bring my car back for another 1/2 day appt to replace a button.
I will not buy another car from West Hills even though the buying experience was pleasant, Each service experience has been difficult.
1/15/2020
Vonja F. VERIFIED CUSTOMER
I went in earlier than my scheduled appointment and they were very open to help me. Steven was very kind and generally concerned about the customer. He explained everything that was done to the car and when I should expect to come back for another service. He walked my outside to my vehicle and well.
1/15/2020
Everett H. VERIFIED CUSTOMER
Patrick did a great job and got me in and out as fast as he could.
1/15/2020
James H. VERIFIED CUSTOMER
Excellent job, Patrick was great to work with.
1/15/2020
Randy . VERIFIED CUSTOMER
Very interesting experience. One for the memory book??
1/14/2020
Sydney D. VERIFIED CUSTOMER
Max was very kind and professional. He wasn’t pushy when it came time to doing other maintenance that wasn’t planned.
1/13/2020
Jason H. VERIFIED CUSTOMER
Thanks to everyone, Kristyn was awesome. She kept me notified about everything and took into account my overnight schedule, which was awesome. Big thanks to the techs who worked so hard to get my car back to me as fast as possible, I really appreciate all the hard work to get me back on the road.
1/12/2020
Abigail . VERIFIED CUSTOMER
Your service clerk was really nice and knew what he was doing
1/12/2020
George B. VERIFIED CUSTOMER
Max was very nice and pleasant
1/11/2020
Laurie H. VERIFIED CUSTOMER
Friendly staff. Quick diagnosis and repair.
1/11/2020
Bryant S. VERIFIED CUSTOMER
Respectful. Helpful and to the point I appreciate you helping. Thanks
1/10/2020
Chris L. VERIFIED CUSTOMER
Very professional, understanding, and communicating