I was told to bring my ram in because it’s having some issues and a recall, the lady I spoke to from appointments said yep I have a rental car for you I ok great. I arrived today and get it all checked in and I asked for the the rental car and the service advisor said what rental car???? Had to make a third appointment 2 weeks out just for a rental car. VERY frustrating. Someone has to figure out the gap in communication
1/10/2020
Chris N. VERIFIED CUSTOMER
Thank you
1/10/2020
Matthew T. VERIFIED CUSTOMER
Steve was very helpful in having to get me in for service and keeping me updated on the progress of the service.
1/9/2020
Charles J. VERIFIED CUSTOMER
She was out9
1/9/2020
Kenneth B. VERIFIED CUSTOMER
I was charged twice for a diagnosis. I had surgery in between both but felt the first diagnosis should have been enough to provide estimates.
1/9/2020
Jordan C. VERIFIED CUSTOMER
Daniele was great to work with. My service wasn’t a simple one, but she kept it organized and communicated well. Thank you.
1/9/2020
Bruce Y. VERIFIED CUSTOMER
I don’t know who Steven Snarr is but I was totally let down by Mark Larsen, the new service manager. I was reassured that this fifth time bringing my car in would be the last. As it turned out, when I got there I was told the part that was needed was on back order and that he just found out 30 minutes earlier. 30 minutes earlier I hadn’t left the house yet. After several emails and texts the previous week reminding me to show up for my appointment, it would have been courteous to call as soon as he found out. Not only would it have saved me the trip but it would have saved me the expense of taking my 1999 Prowler out of storage and putting full insurance back on it. In addition, taking this 20 year old car (with 13,000 miles on it) out of winter storage and driving it on a wet winter day meant having to wash and clean it before putting it back in storage. If this was my first appointment for this issue, I would be annoyed but not upset. But given the history of this problem and the special attention I was promised for this visit, I am very upset.
1/9/2020
Tara B. VERIFIED CUSTOMER
Krys was great and knowledgeable!
1/9/2020
Olin G. VERIFIED CUSTOMER
Very satisfied.
1/9/2020
Arnold D. VERIFIED CUSTOMER
Danielle was Great!!
1/9/2020
Jay L. VERIFIED CUSTOMER
My service experience with Danielle Bourdelais was a good experience. She was helpful with giving me information and guiding me through what to expect from West HIlls' service department.
1/8/2020
Timothy M. VERIFIED CUSTOMER
Cutomer Service was excellant.
1/8/2020
Craig C. VERIFIED CUSTOMER
Thank you
1/7/2020
Steve J. VERIFIED CUSTOMER
My rear window defrost filaments have separated from the glass. Not covered by my National warranty that I have diligently paid. Totally unacceptable.
1/7/2020
Joseph W. VERIFIED CUSTOMER
My service rep was very professional and did a great job but the technician exchange my wipers for a lesser quality than original equipment installed. I was not happy
1/7/2020
William S. VERIFIED CUSTOMER
Ok
1/7/2020
Michael C. VERIFIED CUSTOMER
I inquired at check in as to the estimated time it would take to have my prescheduled oil change done. I was told 1-1.5 hours. I waited the entire 1.5 hours and then enquired how much longer of a wait it would be and was told that no one had even started on my vehicle yet. I then had to leave WITHOUT getting my oil change due to other time restraints already scheduled. Very unhappy with the lack of service and customer support.
1/7/2020
Nathan D. VERIFIED CUSTOMER
Having been trying to have our radio replaced in our 2012 Wrangler Rubicon for 9 months(under our lifetime warranty), we showed up yesterday(January 4) to finally have our new radio installed, only to find out after a one and a half hour wait that our radio had been taken out of parts and sent back to wherever. Now before excuses start being made please know that this appointment was made to insure that our part would not be sent back at West Hills suggestion. Also know that I called in on the preceding Tuesday to confirm our appointment and verify the radio was at the dealership. Not only was the appointment confirmed, but I was told that after a physical check that the radio was on the shelf. To add to the frustration I Was then informed that the radio was actually sent back sometime around Christmas. Bottom line, its a 30 minute drive one way to the dealership, now we have to make the trip again, hopefully not to waist our time on another useless trip. This upcoming visit will be our fifth trip for the same problem. Please get your act together.
1/5/2020
Tom A. VERIFIED CUSTOMER
Everything was perfect. Car was done about 30 minutes before estimated time given by Kristen. Good experience.
1/5/2020
Robert F. VERIFIED CUSTOMER
The service was good, my car has history of dead battery and they can never find root cause. Everything checks good when I finally get in after waiting 10 or more days and not being able to use the car. As a aircraft mechanic I understand no fault found, but that dies not mean there is no problem. It will fail hard one day. Hopefully I am not going over the pass.