Thank you for going the extra mile to fixing our Durango.
11/27/2019
Elsie B. VERIFIED CUSTOMER
Service Rep was great! She was knowledgeable and very personable. Her customer service skills were tops!
11/27/2019
Vicki P. VERIFIED CUSTOMER
Waiting over 2 hours for a simple oil change is ridiculous.
11/26/2019
Douglas C. VERIFIED CUSTOMER
Steven Campbell was very efficient , friendly and knowledgeable.
11/26/2019
Jaclyn W. VERIFIED CUSTOMER
I arrived early for my 2pm appointment, I did not expect the service team to get me in early... but ON TIME would have been nice. When I returned at 3pm to pick up the car, it hadn’t even been started.
I had a minor emergency with my children that required me to leave right at 3pm... since the car hadn’t even been started on, I was able to leave with the car and return 40 minutes later (now 3:45 pm) for my 2 pm scheduled service.
Wasted an extra 2 hours of my day.
11/26/2019
James H. VERIFIED CUSTOMER
Patrick did a great job in taking care of all my vehicle maintenance needs even with a down computer system. Well done thank you
11/26/2019
James C. VERIFIED CUSTOMER
Truck was in for the week to get right rear brakes working after being soaked with gear oil from failed axle seal. E-Brake still does not work on right side.
This was second time truck was in shop for same problem.
11/24/2019
Charles M. VERIFIED CUSTOMER
Appreciate the quick turnaround and communication.
11/24/2019
Patrick W. VERIFIED CUSTOMER
????
11/24/2019
Connie L. VERIFIED CUSTOMER
Krys was Very professional.
11/24/2019
Kathy W. VERIFIED CUSTOMER
Krys was great. Appreciate her recommendations and being cognizant of costs. I scheduled additional work when she is working.
11/24/2019
Jon S. VERIFIED CUSTOMER
Thank you for the help with my truck.
11/24/2019
Robert B. VERIFIED CUSTOMER
Patrick kept me informed thru the whole process. Great to work with
11/23/2019
Mike K. VERIFIED CUSTOMER
BLUF- Patrick had nothing to do with my work not being completed today or my rating of the service department.
I was told when I schedule my appointment over a month ago that the airbag recall and door air/water leaks would be taken care or today.
The scheduler was going to have a service department person call me to confirm the amount of time that would be needed.
Fast forward to Tuesday of this week. I called back to confirm my appointment and work being done because I never received a call back. I was again assured that all work would be completed today and that because my Jeep would be in at opening, I would be first in line with the leak specialist. My call was almost thirty minutes long.
Fast fo today. I check in and was informed that the leak specialist only works on Wednesdays. The recall work was completed, but I would have to wait until December to have the leaks fixed. Total BS. I should have been told that up from that the work had to be done on a Wednesday. I had to take a day of leave today to have the work done. Total unimpressive and this was my first visit to this service department. I seriously puts into question whether I will continue to use this facility after the leaks are fixed, next month.
11/23/2019
Jaimie M. VERIFIED CUSTOMER
So happy with my service. Quick, easy, and great communication. Thanks!
11/23/2019
Michelle K. VERIFIED CUSTOMER
I had a great experience with the service dept, and looked into trading in my vehicle.
The associates were very attentive in addressing my needs.I am looking forward to a future purchase at this dealership.
11/23/2019
Terry M. VERIFIED CUSTOMER
Steven kept me informed though the warranty and repair process.
Thank you Steven!