3 hours! 3 hours for an oil change while my wife waited with my young children. The lack of quality customer service continues to be a **** of your company. I am not sure why I continue to purchase vehicles from West Hills.
2/29/2020
Robert . VERIFIED CUSTOMER
Sarah is a phenomenal member of the ford team!
2/28/2020
Juanita R. VERIFIED CUSTOMER
I was dismayed that you no longer have car wash cards but aside from that the service was prompt and friendly
2/28/2020
David B. VERIFIED CUSTOMER
Excellent service and very friendly. And a very comfortable waiting area with great snacks.
2/28/2020
Jeanne W. VERIFIED CUSTOMER
Finally fixed. Thankyou
2/28/2020
Mike C. VERIFIED CUSTOMER
Service was great and environment was friendly
2/28/2020
Adam K. VERIFIED CUSTOMER
Cameron is always helpful, welcoming, and kind. I always leave more confident driving my car after Cameron helps us.
2/28/2020
Jeris B. VERIFIED CUSTOMER
Satisfied. Friendly staff.
2/28/2020
Ryan E. VERIFIED CUSTOMER
I already relayed my concern. We were charged $475 for diagnostic work. There was clearly a misunderstanding on the charge per diagnostic. We had hoped you could look over our vehicle and provide a quote to fix each item. Instead we paid nearly $500 for you to tell us the same thing the dashboard was telling us when we brought it in. After the $500 we didn’t have the budget to fix the items discovered! On a side note, the left blinker is broken, blinks too fast, and this was not noted or fixed during the inspection.
2/28/2020
Adam F. VERIFIED CUSTOMER
Brenda was great
2/28/2020
John T. VERIFIED CUSTOMER
Sarah kept me informed regarding the progress of the service.
2/28/2020
Carden G. VERIFIED CUSTOMER
Great work.
2/28/2020
John C. VERIFIED CUSTOMER
Very thoughtful and courteous service.
2/27/2020
Tracy J. VERIFIED CUSTOMER
Mr Wagoner was amazing. The absolute best service manager I have ever had.
2/27/2020
Shannon M. VERIFIED CUSTOMER
My tires were not rotated and it took 30 minutes longer than expected. I would be ok with the extra time but to then not perform a requested service and pass it off as done gives me trust issues.
2/27/2020
Lisa L. VERIFIED CUSTOMER
It took 2 hours for a oil change which is an improvement from the last time which took 3 hours
2/27/2020
Sam S. VERIFIED CUSTOMER
For my first visit it was very nice to meet the staff who are very professional.
2/27/2020
Daniel S. VERIFIED CUSTOMER
????
2/26/2020
John J. VERIFIED CUSTOMER
My oil change took 3 1/2 hours to complete. Nobody could tell me why my appointment at 1 wasn't completed until 4:30. We were waiting in the lobby, which they knew, but no one updated us. They instead sent an email to my house at 3:03
"Hi John,Don't worry, we haven't forgotten about you. I'll make sure to keep you informed about your vehicle.
Thanks!Christoph Waggoner
Not a word was said to us about OUR truck's service while we waited.
2/26/2020
Stephanie N. VERIFIED CUSTOMER
Christoph was very helpful, honest, and fun to chat with. He made the experience very easy.