Excellent service especially the representative that helped and assist me.
2/22/2020
Mary R. VERIFIED CUSTOMER
This is my second time working with Chelsea and she has been fantastic both times. Excellent at keeping me informed and explaining everything, great attitude and energy, and both professional and personable at all times. My experience working with Chelsea has been far superior to some sub-par customer service experiences working with the Mazda service department before it moved buildings.
2/22/2020
Brian S. VERIFIED CUSTOMER
Extremely long wait for the repairs to my Transit 250.
After receiving a quote of two days for the repair I did not get the vehicular back until 11 days later.
Sarah was very nice but clearly the repair tech staff was short on skills or simply the physical ability to complete they’re task in a specified time.
When a vehicle is in for any repair and the amount of time is grossly over what was quoted it leads a customer to believe there was other issues such as broken or damage done during the repair and in turn needing more time to cover or fix they’re mistakes. More communication would have been appreciated.
2/21/2020
Michael L. VERIFIED CUSTOMER
Have always had a good experience with you (and Ford folks).
2/21/2020
Debra B. VERIFIED CUSTOMER
Brenda Dunn was fabulous!! After my clutch was replaced and car picked up, the transmission failed the next day. I went to see Brenda about it because the two items are related and I thought something happened during the previous repair. She said no problem and had me bring my car back to be checked. Turned out to be another warranty covered item and I was good to go. If I have any other problems I would love to work with Brenda Dunn again even though she's a fleet worker vice the little guy like me. She's great at putting me at ease for a first time customer ????
2/21/2020
Sally D. VERIFIED CUSTOMER
Received the best service and was treated respectfully - thank you.
2/21/2020
James J. VERIFIED CUSTOMER
I had an 11:30 appointment for an oil change,I arrived a little after 11. Had a walk around inspection of my car(first time). Did not get my car back until 1:30.
Totally unacceptable. My car was taken to the Toyota dealership for the oil change. My appointment was at the Ford dealer. Won't be back again.
I bought the car there.
2/21/2020
Deborah C. VERIFIED CUSTOMER
Absolutely awesome! Very thorough and detailed, great communicator and motivating presence. I was impressed and very much turned me around in a less desirable situation... You got a winner employee... Thanks for asking
2/21/2020
Loren F. VERIFIED CUSTOMER
Overall, the experience was positive.
2/21/2020
Diana H. VERIFIED CUSTOMER
Chelsea was cheerful, helpful, and very clear about how my visit would go. Super low stress. 10/10, would love to work with her again.
2/21/2020
Bill G. VERIFIED CUSTOMER
Thanks for the timely service
2/21/2020
Lori L. VERIFIED CUSTOMER
Cameron was extremely polite and helpful. Great service
2/21/2020
James R. VERIFIED CUSTOMER
Kelsi has done a great job for me!
2/21/2020
Dorothy G. VERIFIED CUSTOMER
See you in two months.
2/21/2020
Daniel C. VERIFIED CUSTOMER
Fast service and great follow up
2/21/2020
Ecolab I. VERIFIED CUSTOMER
The Service was done I’m a very timely manner. The lady at the service desk was very pleasant and made sure I was comfortable while waiting. Great experience all around.
2/20/2020
Richard (Jason). VERIFIED CUSTOMER
Chelsea Duket went above and beyond to provide me with terrific service.
2/20/2020
Kathryn W. VERIFIED CUSTOMER
Kelsi was great as was Amanda whom I scheduled the appointment with. Your service attendant however was less than service focused and somewhat unpleasant.
2/20/2020
Pam G. VERIFIED CUSTOMER
Kelsey was great as usual!
2/20/2020
Darrell M. VERIFIED CUSTOMER
Polite, courteous, and professional. Made me feel at ease..