Kelsie was OUTSTANDING in customer service skills. Anticipated my needs and followed through on all points. Any company should cherish her skills and attitude. I couldn't be more pleased. Your dealership will be remembered by me.
4/8/2021
Adrian E. VERIFIED CUSTOMER
Very bery kind and friendly person.
4/8/2021
Brett B. VERIFIED CUSTOMER
Brenda Dunn was absolutely awesome and a pleasure to work with. She made the experience 100% better.
4/8/2021
John T. VERIFIED CUSTOMER
I was met with friendly people who accommodated all of my needs. I appreciate the coupons for snacks and all of the information about my vehicle. Thank you for great service!
4/7/2021
Jon C. VERIFIED CUSTOMER
Brenda knew what I was concerned about and got the vehicle to the correct tech to get the work done and she kept me appraised of the progress. She was easy to work with. ????
4/7/2021
Everett Y. VERIFIED CUSTOMER
Wonderful service and very friendly people.
4/6/2021
Chris B. VERIFIED CUSTOMER
This was our first visit to West Hills Ford-Mazda for service. Pam took great care of us, and we were very pleased with our experience overall. We will certainlly continue to use West Hills Ford-Mazda for our future auto needs. We are long time Ford owners and this business is top notch based on our experiences!
4/6/2021
Todd S. VERIFIED CUSTOMER
Years ago, I was “put-off” by the service department @ West Hills Ford.
Today Chelsea turned that all around for me... BRAVO CHELSEA!!
From her friendly greeting, which was genuine but not overdone; Chelsea was efficient. I would say that she wasted very little time and focused on defining the issues with my vehicle and and moving quickly toward resolution.
Most appreciated, was the fact that she kept me posted on my trucks progress and explained what was happening throughout.
Another, high-point was how knowledgeable she is. Chelsea “dumbed” the issue down for me so I was able to visualize the entire scope of service, especially what to expect in the future. I appreciated her “shoot-from-the-hip” style.
The undercurrent of “salesmanship” was present, but not pushy.
Again Chelsea, nice job at striking a balance.
Perfection!!
4/6/2021
Christine . VERIFIED CUSTOMER
Took much less time than anticipated
4/6/2021
Sara K. VERIFIED CUSTOMER
The service and communication was great!
4/6/2021
Diane B. VERIFIED CUSTOMER
Kelsey did a great job making sure we were taken care of and all our questions were answered while Mazda quickly got a transmission ordered and installed in my car.
4/4/2021
Rosalina Cruz. VERIFIED CUSTOMER
I’ve been buying cars and have my service done at West Hills since 1998. I always get great service and employees are very knowledgeable and accommodating. I always recommend West Hills Ford to every people and clients that I know. Way to go West Hills Ford you exceeded my expectations again.
4/4/2021
Misty M. VERIFIED CUSTOMER
Connor was amazing, but the service tech didn’t vacuum or sanitize the vehicle like I was told would happen
4/4/2021
Roxanne K. VERIFIED CUSTOMER
Prices have gone up A LOT, otherwise service was great!!
4/4/2021
Jody W. VERIFIED CUSTOMER
It was an easy visit.
4/4/2021
Joyce L. VERIFIED CUSTOMER
My scheduled appointment was for an oil change, wiper blades, & a replacement key fob. Unfortunately, when I got to the dealership to drop off my car, Pam had to inform me that the fob for my Mustang had not been ordered. I was upset as the original appointment was scheduled back in January & we had received two emails clarifying what the appointment was for. Since there is no shuttle running during the pandemic, both my husband & I had to rearrange our schedules in order to drop the vehicle off.
With that being said, both Pam Richards & Collin Arper arranged to have my oil changed while I was there & said that they would arrange for a complimentary rental for me on the day when the key fob comes in. Since then, Pam has stood by her word & I now have an appointment & car rental scheduled for Monday April 5th. Both my husband & I are extremely pleased with the way in which a bad situation was turned around to our satisfaction. Pam definitely went above & beyond to make this happen & has been very friendly & professional during the process. Thank you, Pam Richards!
4/3/2021
Richard S. VERIFIED CUSTOMER
Chelsea was personable, friendly professional and impressively knowledgeable regarding all issues related to the services we required. She is definitely an asset to West Hills Ford Mazda.