When we started our car this morning it had a hard turn over, when we checked the oil level it was beyond low. The techs did not fill our oil level back up after the oil change. Please call
11/28/2019
Michael P. VERIFIED CUSTOMER
Calvin was fine. Disliked directions to service by phone center. There is no Ford/Mazda building, two separate places.
11/28/2019
Randall H. VERIFIED CUSTOMER
Calvin did a great job processing our car for service. He was friendly, professional, and if he didn’t have an answer to one of our questions, he found the answer.
Also, to expedite our departure he helped the shop guys wash the car.
Calvin is an asset to. West Hills Mazda.
11/28/2019
Donna J. VERIFIED CUSTOMER
Christoph did an amazing job of resolving a problem that two other places could not. The repair technician's skill & experience also also played a huge part in solving the problem. In spite of it being a 90 minute drive, we will be coming to West Hills for maintenance and repair on our F150. Excellent professional experience for us. Thank you
11/28/2019
David W. VERIFIED CUSTOMER
Ms Duket was wonderful to work with. Very friendly and knowledgeable.
11/27/2019
William P. VERIFIED CUSTOMER
The service was great and Christoph was a pleasure to work with. He has the best attitude.
11/27/2019
Cheri D. VERIFIED CUSTOMER
Thank you for great service.
11/27/2019
Randy G. VERIFIED CUSTOMER
You guys are awesome thank you
11/27/2019
Daniel M. VERIFIED CUSTOMER
Very personable and professional.
11/27/2019
Richard S. VERIFIED CUSTOMER
Colin was very cordial and helpful
11/27/2019
Bill A. VERIFIED CUSTOMER
Kelsie always provides me with excellent customer service
11/27/2019
Frank N. VERIFIED CUSTOMER
Chelsea did an excellent job, starting even before I got out of the car.
Was also impressed that the dealer Service QC Mgr, Rebecca, checked up my satisfaction while my vehicle was being examined to determine the check engine light cause. Good work.
11/26/2019
Joe N. VERIFIED CUSTOMER
She was quick to assist me and ask me what service I needed. Everything was completed as planned and in a timely fashion.
11/26/2019
Rainer S. VERIFIED CUSTOMER
West Hills Ford is like family, everybody is very friendly, have always liked coming here for service over the years. Sarah today was great as I showed her what looked like stress cracks on the rear panel, she showed me how to remove them. That made my day, thank you.
11/26/2019
Dorothy G. VERIFIED CUSTOMER
2 hrs for oil charge bull ****. Lady had 330 appt was taking be for me I hgv and 300 app. Will never come back..... will tell everyone not to buy here. Not only thing wrong...
11/26/2019
Misty M. VERIFIED CUSTOMER
It was great to get a reminder call that my car was due. Prompted me (procrastinator extraordinaire) to keep up on my favorite purchase of 2019!
11/26/2019
Richard L. VERIFIED CUSTOMER
Kelsi and Jeremy were great thanks
11/26/2019
Robert E. VERIFIED CUSTOMER
Next morning my truck would not start
11/25/2019
Mary A. VERIFIED CUSTOMER
Thanks Cameron for helping me unload my Costco shopping from the rental back into my own car. Two thumbs up for Cameron!