I had an odd situation dealing with a recall on my truck, Chelsea Duket had no problem at all getting questions answered and work completed. Utmost in professionalism, give her a raise
2/21/2021
Paul E. VERIFIED CUSTOMER
Because Colen is doing several things...it took forever to complete the transaction. Otherwise....yes it was fine.
2/21/2021
Wendy A. VERIFIED CUSTOMER
I always feel like I’m taken care of. I look forward to continuing to work with Colin
2/21/2021
Richard E. VERIFIED CUSTOMER
Taken care of in a timely manner and finished job explained satisfactorily. Also told of areas I need to catch on next service visit. Well done!
2/21/2021
Emily G. VERIFIED CUSTOMER
Sorry this will be long- First off I was very happy with the service and how Cameron offered different services but didn’t push when I declined. Also that he was fourth coming that my 30k check up would be more which is nice to know for planning purposes. I want to also say how great the female working was (I didn’t catch her name) when dealing with a difficult customer. I deal with situations like that daily and she was simply trying to understand what the women wanted with the extended warranty and when the customer became abrasive and difficult she didn’t elevate to her level.
I have been very reluctant to come to west hills because of what Toyota put my mom through when she got serviced and gave her the run around saying there was something always wrong with her car. I originally was going to buy my Mazda from west hill but the car salesmen pressured me trying to get me to go through them when I was already going to go through USAA I ended up walking out and buy from Tacoma Mazda the next day. Truly appreciate the service and how quick and easy it was. Thank you!
2/20/2021
Dean E. VERIFIED CUSTOMER
Very friendly, knowledgeable and professional staff. Service recall was completed faster than expected. Thank you. You have made me a return customer. Sincere regards Dean E
2/20/2021
Richard K. VERIFIED CUSTOMER
Brenda was very accommodating.
2/20/2021
Joshua F. VERIFIED CUSTOMER
Chelsea was exceptional. She stayed in touch with me every step of the way to ensure my work truck got completed. Thank you!
2/20/2021
Jody W. VERIFIED CUSTOMER
Brenda was amazing. She goes above and beyond for customer service.
2/20/2021
Tammy C. VERIFIED CUSTOMER
Brenda Dunn is amazing! She kept us informed regarding our truck and was so very patient with us. Will definitely recommend service at Westhills because of Brenda!
2/20/2021
Michael B. VERIFIED CUSTOMER
I was surprised by the work that was needed on my truck and Pam worked well with me and calm me down about what was going on so after a day or so being upset and Pam handled it well and I'm on my way to get him a truck repaired and everything's good you have a good employee in Pam thank you
2/20/2021
Stephen V. VERIFIED CUSTOMER
Pam was great! Kept me apprised every step of the way, and handled a last minute request to fix a windshield chip....super fast!
2/19/2021
Thomas B. VERIFIED CUSTOMER
Excellent customer service!
2/19/2021
Sarah F. VERIFIED CUSTOMER
Colin was wonderful to work with!
2/19/2021
Corey C. VERIFIED CUSTOMER
I hate to say no to this question because Colin and the team were great overall. I had a tricky issue that took a long time to figure out. However, when I showed up my truck wouldn’t start again and I had to hang around for a long time. Luckily, they got it going though. When it was time to leave I saw that the bed of my truck was full of trash and the gear selector indicator on the new $1k instrument cluster was off center.
2/19/2021
Rick R. VERIFIED CUSTOMER
It took longer than expected but customer service was very good.
2/19/2021
Mark B. VERIFIED CUSTOMER
Very professional, clear and competent.
2/19/2021
Mary R. VERIFIED CUSTOMER
Kelsi and Mike were awesome in resolving a very frustrating situation (my entertainment system failing continuously in my brand new car). I’m grateful for their help in finding a resolution, especially as this was not a known problem before it presented with my car. Huge props to them both for their awesome service and communication. They converted me from a very frustrated/unhappy customer to an appreciative one.
2/19/2021
Hilah C. VERIFIED CUSTOMER
Friendly and explained things well.
2/19/2021
Chris L. VERIFIED CUSTOMER
Chelsea you did a great job! Thankyou for sticking with it and standing behind your work. I owe you one,
Chris