Kelsi helped me out. I came in at 7:30 without an appointment but was able to squeeze me in. Next time I will do the appropriate thing and make that appointment but she was awesome.
10/6/2018
Jennifer . VERIFIED CUSTOMER
Cole was fantastic!
10/6/2018
Bret W. VERIFIED CUSTOMER
Even though there were some issues getting the repairs done, Colin made up for it with great service.
10/5/2018
Russell F. VERIFIED CUSTOMER
Very disappointed. I had an 11am appointment. My vehicle was not pulled into the service bay until 1pm. Finally finished at 3pm. I had to race home to Poulsbo to be at the school bus stop before the bus arrived. Everything I had planned to do in the afternoon had to be pushed to another day and time because I sat around at the dealership for 5 hours.
10/5/2018
Michael T. VERIFIED CUSTOMER
Love working with Kelsi. She is one of the reasons that makes West Hills so great!
10/5/2018
Ranjit S. VERIFIED CUSTOMER
Great job Team.
10/5/2018
James B. VERIFIED CUSTOMER
Chris has never disappointed me yet. His professionalism is too be complimented. I met Mark the technician who has actually done the work on my care. Mark is also too be complimented for all he has done on my car too this point. They are my go too team.Tks guys.
10/5/2018
Robert S. VERIFIED CUSTOMER
First appointment with you on the 11th of September Fords servers were down.
Problem could not be diagnosed.
2nd trip to you my problem was diagnosed but part had to be
ordered.
Part finally came in and the earliest appointment available was 4 Oct at
7:30AM. I dropped of my vehicle on the 3rd. I got a text around 2PM on the 4th stating you were busy. Got my truck at 6PM.
WHY did I schedule an appointment?
10/5/2018
Robert M. VERIFIED CUSTOMER
Bryan provided courteous and professional service upon my arrival and through the checkout process. I really do appreciate the outstanding service and assistance.
10/4/2018
Ron S. VERIFIED CUSTOMER
Oil change and tire rotation. Took 2 hours and 40 minutes. People were very nice and apologetic but we just don’t have that kind of time!
10/4/2018
Holly P. VERIFIED CUSTOMER
He was the first service advisor that actually cared about me as a customer.
10/4/2018
Jonathan O. VERIFIED CUSTOMER
Brenda is awesome.
10/4/2018
Deb L. VERIFIED CUSTOMER
Service met my expectations.
10/3/2018
Oren A. VERIFIED CUSTOMER
Your service rep was very helpful and pleasant. Got our car back sooner than we expected. Thanks
10/3/2018
Rick S. VERIFIED CUSTOMER
Mr. Johnson did the best he could but I was unable to get all my service requirements completed.
10/3/2018
Chris S. VERIFIED CUSTOMER
Even though they could not completely narrow down the issue they were able to find the probable cause.
10/3/2018
Nancy H. VERIFIED CUSTOMER
It was my first visit to West Hills Ford -Mazda.
From the moment I arrived, all preparations and details were professionally handled. Kelsi was kind and accommodating.
One observation: I had trouble locating the facility. I did not know where to take my car once I arrived.
10/3/2018
Steven A. VERIFIED CUSTOMER
The best , took very good care of me . This is where I
will bring my car now . Thank U Steve
10/3/2018
Chris M. VERIFIED CUSTOMER
Bryon was extremely helpful, pleasant to deal with and we are happy with our results.
10/3/2018
Sue A. VERIFIED CUSTOMER
Colin was very professional and easy to work with.