It took 2 hrs for a simple oil change and a tire rotation. To add to it, they put an extra court of oil. My truck takes 7 of 5w20. I got 8. Not sure what specs the techs are looking at but I worked at ford in NC last year for two years and worked on diesels in the military before that and that’s not the right amount. It should only talk at most 45 min, but I expected an hour at most.
8/1/2018
Corey C. VERIFIED CUSTOMER
Cole was awesome and went above and beyond in making sure all my questions were answered and that I was fully taken care of.
8/1/2018
Mitchell D. VERIFIED CUSTOMER
Chris is the best service advisor West Hills Ford Mazda has. He recognizes I spent a lot of money at the business and values me as a customer. I am the happiest customer you have and Chris had earned my repeat business.
8/1/2018
Grover J. VERIFIED CUSTOMER
N/A
8/1/2018
Brian C. VERIFIED CUSTOMER
Bryan was fantastic today. The downer today was not being able to leave today with my problem solved with door handle.
8/1/2018
Larry D. VERIFIED CUSTOMER
Very nice Chris . We would like to Thank him and say excellent service! Larry D
8/1/2018
Norma E. VERIFIED CUSTOMER
The waiting area could have been a little better. It was a little boring just sitting there.
8/1/2018
Anika K. VERIFIED CUSTOMER
Fast, Freindly and Excellent Service Thank You!
7/31/2018
Gale G. VERIFIED CUSTOMER
Always friendly and helpful.
7/31/2018
Jesse P. VERIFIED CUSTOMER
I had an appt for 930 for oil change and a recall item. I was told maybe 4hrs work total...I wasn't able to get through to service advisors on phone after several calls. Always went to voicemail. I didn't get van back until 500pm! I will not cone back to this ford service EVER
7/31/2018
Michael L. VERIFIED CUSTOMER
COLE THOMPSON AND THAT HOLE SERVICE DERPARMENT. DID AND DOES THE MOST FANTASTIC WORK! Frankly I love everything about this company and this county god bless A west hills auto plexs amerixa
7/31/2018
Greg R. VERIFIED CUSTOMER
Job was completed as quoted and on time amazing !
7/29/2018
Kelly T. VERIFIED CUSTOMER
I have a linclon and am used to much better service. No only do I generally get a loaner they wash am's care for my car in a reasonable amount of time. I made an appointment a f waited couple of weeks to getry a Saturday appointment and it took two hours. Needst was updated about why it was taking so long and had to go find out what was going on. He even asked about it being my first time there. Sub par service and certainly will not even consider getting another linclon or ford product while I live here because I would have no other choice for service
7/29/2018
Elizabeth H. VERIFIED CUSTOMER
Thank you for a quick,and efficient service appointment.
7/29/2018
Mark L. VERIFIED CUSTOMER
I did not remember that there was a military discount, and because I did not ask this time, it was not provided.
7/28/2018
Patrick C. VERIFIED CUSTOMER
I would like to thank everyone. Great experience. Anna
7/28/2018
Karen S. VERIFIED CUSTOMER
Thank you for taking the time to take care of my car. I will be coming back in the future. Christoph you are awesome.
7/28/2018
Lana G. VERIFIED CUSTOMER
Cole was friendly and helpful,
7/28/2018
Michael H. VERIFIED CUSTOMER
My service advisor was very helpful and friendly.
7/28/2018
Bill A. VERIFIED CUSTOMER
Your service dept provides excellent service. Keep up the goid work!