Overall satisfied but a bit surprised that it costs $100.00+ for oil change and tire rotation. And that was after Senior discount!!
7/10/2018
Teri M. VERIFIED CUSTOMER
He was great!
Thanks again
7/8/2018
Daniel E. VERIFIED CUSTOMER
Too pricey for the work done.
7/8/2018
Chris A. VERIFIED CUSTOMER
Cole is a very busy guy, but he dedicates the time to give the impression that I'm his only customer. An example of this is hunting down the extended warranty paperwork from the sales dept, and coming up with an action plan on how to fold in the service next week after he gets a hold of them on Monday.
7/8/2018
Mary A. VERIFIED CUSTOMER
I was greeted with a good attitude and the job took less then one hour. I was very satisfied with the friendly staff
7/8/2018
Kevin R. VERIFIED CUSTOMER
The vehicle was dropped off on Sunday and picked up on Friday. I did not receive any status updates, left voice mail twice without a call back, and spoke to the advisor on Friday with a question for the mechanic and never received a callback. I drove down to pickup the vehicle without knowing if it was ready because I could not get through to an advisor.
The service was not thoroughly explained at pickup other than to inform me that a seat belt was ordered. Upon arrival home, I discovered that an oil change was completed and the tires rotated without a request. However, I was not charged which is good. The tires had recently been rotated and balanced so they have to be rotated back to the original position to prevent uneven wear.
7/7/2018
Jon P. VERIFIED CUSTOMER
Overall a very frustrating experience, though I do appreciate the service recovery on the part of Jon and Chris.
If anything, I hope that my experience becomes a valuable training lesson in customer service for your team. It never hurts to over-communicate.
7/7/2018
Millard M. VERIFIED CUSTOMER
Cole Thompson made me feel welcome, answered all my questions, and finished the paper work in short order. A fine service advisor !
7/7/2018
Kathleen L. VERIFIED CUSTOMER
Yes I would like to definitely share my experience so I may be reached at ****-****-xxxx. Thank u and look forward to speaking to someone soon
7/6/2018
Brian B. VERIFIED CUSTOMER
It went well.
Thank you,
Brian B
7/6/2018
Tommy G. VERIFIED CUSTOMER
She was professional and follow through With the time she told me The work would take , it was a nice experience
7/6/2018
Jacob W. VERIFIED CUSTOMER
Cole provided me with great service.
7/6/2018
Ashley H. VERIFIED CUSTOMER
I went in today for an oil change.The computers were down yet Stacie did her best to get the oil change done. I was charge around 50 bucks which I thought was the price for the full service, which I am not sure I recieved.
7/4/2018
Andrea A. VERIFIED CUSTOMER
Only comment is for service techs, when rotating tires please double check air pressure to ensure low tire light will not come on. Service advisors were very helpful and friendly.
7/3/2018
Dave J. VERIFIED CUSTOMER
Things were WAY to slow in the service department. It took 3 hours for a scheduled oil change, Fuse replacement and car/van washing...
7/3/2018
Eric S. VERIFIED CUSTOMER
Great job today with the updates.
7/3/2018
Danny C. VERIFIED CUSTOMER
Too long of a wait for oil change I was there for almost 90 min
7/3/2018
Barbara/Jack E. VERIFIED CUSTOMER
We were very pleased with our service appointment, cole was informative and helpful. Very friendly and professional. We need to have additional work done on the car and Cole Will call when parts arrive and arrange a future appointment. We have been and continue to be pleased with our service.
7/2/2018
Tara C. VERIFIED CUSTOMER
Thank you Stacie for being friendly and curt Roy’s! Great experience.
7/1/2018
Richard B. VERIFIED CUSTOMER
She is very personable. She is always looking up a question or an option for the customer. I enjoy bringing my car in and dealing with her. I feel I am being well cared for.