Chris was amazing!! Great service, all was great, more than expected. I would recommend him to all. Thanks
6/23/2018
Douglas C. VERIFIED CUSTOMER
Initial reception was less than appropriate, parts were not on hand to expidite work, and a problem with one portions of service existed that necessitated my return after leaving.
6/23/2018
Rachel B. VERIFIED CUSTOMER
You did not have the parts in stock so I have to come back. Also took three weeks to get an appointment and within that time my warranty expired.
6/22/2018
Elbert H. VERIFIED CUSTOMER
Cole was very nice and thorough in everything.
6/22/2018
Ken C. VERIFIED CUSTOMER
Thanks
To everyone involved in fitting my aftermarket wheels on my transit connect.
Ken C
6/22/2018
Justin H. VERIFIED CUSTOMER
Super helpful and they made the process easy. Awesome.
6/22/2018
Kristy S. VERIFIED CUSTOMER
My name is spelled Christy
6/22/2018
Carol K. VERIFIED CUSTOMER
First, they did the wrong car and not my car. Only after waiting a few hours and then questioning if my car was finished did I find this out. There should be some oversight perhaps using the license plate number to identify which car should receive what service. Also, the maintenance checklist did not find that my back left turn light was out. I am very disappointed with your service department because if they do bad service for everyone like I experienced, I don't think anyone would want to do buy another Ford. I certainly don't. I believe your Honda dealer does a much better job servicing vehicles. At least friends who own Hondas and have them serviced with your complex are satisfied.
6/21/2018
Stanley P. VERIFIED CUSTOMER
Chris did a great job as my service advisor. I am completely satisfied with the work performed by West Hills Ford.
6/21/2018
Shelly L. VERIFIED CUSTOMER
Mr. Waggoner was very friendly, energetic and professional. He made my visit pleasurable.
6/21/2018
Jimmy T. VERIFIED CUSTOMER
Cole did a wonderful job. Very tech capable & professional!
6/21/2018
Gail M. VERIFIED CUSTOMER
Cole was nice, polite & got my car out quickly. Great service!
6/20/2018
Ty P. VERIFIED CUSTOMER
My car window tint was not as dark as I can get Wich is 25% but you guys gave me 35% plus the window tint has bubles on it and looks bad I'm disappointed with my experience today it was good when I got my car from you guys but now I'm disappointed
6/20/2018
Gary H. VERIFIED CUSTOMER
Thank you for taking care of the air bag problem. It’s not your fault it took 2 years for you to get the replacement
6/20/2018
Rolly G. VERIFIED CUSTOMER
Staff are very accomodating and friendly
6/20/2018
Adam P. VERIFIED CUSTOMER
Quick and done as expected.
6/19/2018
Joshua K. VERIFIED CUSTOMER
Stacie and team did a great job
6/19/2018
Janice S. VERIFIED CUSTOMER
Stacie was very attentive and she was careful to get all the details accurate for my 105,000 check-up. She is very knowledgeable and helpful at all times. I always know that my vehicle is in good hands with Stacie.
6/18/2018
Donna P. VERIFIED CUSTOMER
I don’t know who Cole is but Chris Waggoner helped us out a lot even though his plate was running over with paperwork that Stacey left him when she left early! Good job Chris much appreciated.
6/17/2018
Joel P. VERIFIED CUSTOMER
The work was good. There was a difference between when I was told it would be complete and when it was finally done