I asked him a couple of questions and he was helpful
6/15/2018
Michael D. VERIFIED CUSTOMER
Your automated text messages are confusing. I replied to one thinking Stacey would get it and she didn’t the next auto message made no sense.
6/15/2018
Barrie T. VERIFIED CUSTOMER
Cole did a great job kept me informed constantly about my vehicle.
6/15/2018
Michael H. VERIFIED CUSTOMER
Job was completed in a timely manner and I was notified when vehicles were ready for pick up
6/15/2018
Martin W. VERIFIED CUSTOMER
Cole was very professional and polite. I will request him in the future.
I do have one question not related to Cole. It is on the price. I paid for this servicing on the Edge to save a covered servicing for the end of my agreement. It ended up being almost $114.00. I had my truck serviced last month with the same Works Package and it was only $72.00. Just wondering why the huge difference. I did have the front camera reprogrammed on the Edge but that should have free since it was not properly programmed when I had it replaced a few months ago.
Thanks for checking into this and have a blessed weekend.
Marty
6/15/2018
Joseph K. VERIFIED CUSTOMER
He was courteous and handled my questions quickly.
6/13/2018
George H. VERIFIED CUSTOMER
We ask to have only the oil changed and your team changed the air pressure in the tires. Les Schwab are the ones who put the tires on and I consider them professionals when it comes to tires. Your team reduced the air pressure from 36 to 32 and they were originally 35. They were hot from driving there which can increase air pressure by about one pound.
If I am to continue using your service I expect your business to do as I request and if you see something that appears wrong to ask if we want you to check it out.
6/13/2018
Brian M. VERIFIED CUSTOMER
Courteous and pleasant service. Your computer was slow and hampers the agent from work ing better.
6/13/2018
David N. VERIFIED CUSTOMER
I feel as though I have made friends aat this store. And Cole made the time spent enjoyable. Thanks.
6/10/2018
Jeffrey R. VERIFIED CUSTOMER
Service was excellent. Kudos to your service staff
6/9/2018
Cole T. VERIFIED CUSTOMER
he was awesome
6/9/2018
Ed W. VERIFIED CUSTOMER
My vehicle was confusEd W
6/8/2018
Carol C. VERIFIED CUSTOMER
BCole was smart and hardworking, personable and polite
6/8/2018
Aaron B. VERIFIED CUSTOMER
I think $80 is a bit pricey for 5 quarts of synthetic oil and a filter. I will shop around before the next oil change. I liked the car being washed afterwards (at the dealership), instead of a coupon for somewhere else.
On the positive side of things, the people and the service performed is excellent. The free coffee is appreciated and tastes great!
6/8/2018
Cheryl M. VERIFIED CUSTOMER
Brian is always so hehelpful
6/7/2018
Keith F. VERIFIED CUSTOMER
Chris was great.
Hi energy and very respectful if my time and managed my expectations well
6/7/2018
Lorri E. VERIFIED CUSTOMER
I so appreciate the prompt, positive and thorough assistance I received today in your service department. Christoph could not have been more helpful. Thanks !
6/7/2018
Aaron B. VERIFIED CUSTOMER
My service was done in a timely manner. No issues or complaints. I’m bringing our Mazda in for service tomorrow!
6/7/2018
Shaun M. VERIFIED CUSTOMER
Knowledgeable advisor and mechanics.
6/7/2018
Kenneth T. VERIFIED CUSTOMER
Great service, great personnel and wonderful facility. Very impressed!!!