Great customer service by the man who checked in my car for an oil change. It was 8:30am and I was told it would be one hour. The first hour I waited very obnoxious rock music played loudly. Finally nice easy listening music came on. Then I waited another hour. After 15 more minutes I went outside and saw my car parked and ready. I dont know how long it had been there, but I was not happy. I sincerely have a very busy schedule and long commute every day (why I bought the mazda, which I love), it was a frustrating waste of time. Perhaps if I had been told it would be over 2 hours I would have felt differently. As is, i would certainly not recommend WH
5/27/2018
Guy H. VERIFIED CUSTOMER
Cole was very curtious and very nice. He was very nice to talk to. Thank You
5/27/2018
William M. VERIFIED CUSTOMER
I never requested a tire rotation just a oil change. The tires are new and have less then 2000 miles on them
5/27/2018
Kristin K. VERIFIED CUSTOMER
My oil change took a lot longer than previous. I was there for almost 2 hours. When it was done my car was not brought into the building like others I saw, it was parked somewhere unknown to my advisor.
5/27/2018
Margaret D. VERIFIED CUSTOMER
Great service, great people. Fabulous experience as it has been every time I come in.
5/27/2018
Randle P. VERIFIED CUSTOMER
Stacy Harris was very kind and helpful. Thank you,
5/26/2018
Roberta B. VERIFIED CUSTOMER
Mr. Waggoner was excellent. The problem was with the two women my husband and I worked with to order the key and make the appointment. The Key had not been ordered and neither my husband’s or my name appeared in the computer system except for my appointment today. I live a good hour away from your place of business and I waited approximately 45 minutes for Chris to search everywhere and discover that there was no Key available. Note: we ordered a second key and this appointment was to get it properly set up ( I don’t remember the exact terminology). So in all I wasted almost two hours of my time and the cost of running the car up to West Hills. But again Chris was great. He was extremely apologetic about the whole fiasco.
5/26/2018
Carrol B. VERIFIED CUSTOMER
Stacie was excellent in helping with my problem. I look forward to working with her in the future.
5/26/2018
Julie Ann. VERIFIED CUSTOMER
The car isn't fixed.
5/25/2018
Robert W. VERIFIED CUSTOMER
I have brought my truck in multiple times and no one has been able to diagnose the actual cause of why my truck goes through oxygen sensors and catalytic converters every couple thousand miles.
5/25/2018
Anthony C. VERIFIED CUSTOMER
It’s been weeks and no word on fixing my doors. I planned on getting my oil changed with the fix but I will have to set up a separate appointment.
5/25/2018
Christine J. VERIFIED CUSTOMER
Friendly, efficient and helpful!
5/25/2018
Gerald T. VERIFIED CUSTOMER
I am never satisfied with your service. All my issues are under warrenty but never honored. Also when you say the time frame in which your going to get back to your customers then you better do it.
5/25/2018
Jonathan O. VERIFIED CUSTOMER
Very polite young man. Nice hair too.
5/25/2018
Stan S. VERIFIED CUSTOMER
No problems. Service was very good.
5/24/2018
Jack H. VERIFIED CUSTOMER
Very nice
5/24/2018
William D. VERIFIED CUSTOMER
Friendly and prompt. good service.
5/23/2018
Jeff C. VERIFIED CUSTOMER
Didn't wash my car.
5/23/2018
Thomas J. VERIFIED CUSTOMER
3.5 hours for routine service appointment us not acceptable, even tough I thought Bryan worked with me well.
5/23/2018
Michelle M. VERIFIED CUSTOMER
The service and staff were great. However, my oil changed usually run about $60, today it was $90. I'd like to know if something changed or if I was given a different product???