West Hills Ford Auto Repair Service

Thanks supporting the military with a discount

Great customer service...Thank you!!

We scheduled an oil change. My wife delivered the vehicle and then waited for over two hours to have the oil change completed. This seems excessive for an oil change. I realize that there are other services performed during the oil change, and that is appreciated. What is unsatisfying about the service is that there was no indication given to my wife that it would be a two hour wait. When my wife asked, after an hour and a half, the service employee she asked was dismissive to her. At two hours, she asked again, to a different person, and was only told they were bringing the car around. When she tried to explain to them that she should have been told it would be two hours, since we left our two year old with a babysitter for an expected one hour, he seemed more interested in getting her out of the shop than answering her concerns, or even offering an apology. In essence, your customer service was lacking. We understand that service can take time, but if your are short staffed and a stall is closed, as were the excuses my wife was given, then adjust your time estimates appropriately. We will more than happily adjust our plans. We are understanding people. We are not customers who want to be treated dismissively or flippantly. We purchased our vehicle from you partly based on the services that came with the vehicle. We don’t want to regret that. In addition, in the past I have made appointments for our vehicle to be serviced. On both occasions, I arrived 10 minutes before my appointments and had to wait almost ten minutes beyond my appointment to be seen. Both times because I was waiting behind someone who had ‘walked-in’. This was not the case yesterday for my wife, but I wanted to address it. I would expect that someone who took the time to schedule service would be respected enough to have their appointment honored. Thank you for your time.

Christoph was friendly and helpful! Thanks for making it a great experience

It would be a way better experience coming to your service department if there was a designated person to greet you. As it is usually all your service representatives are busy with customers and you just kind of awkwardly stand around looking for someone to acknowledge that you are there!!!

Everything went smoothly and the wait was reasonable

Kept me informed of the status and friendly.

Great service rep. Kind and listened well.

Excellent as always

Bryan was awesome. I came in for my appointment 3 hours early to see if I could be slipped in. Bryan accomplished that and my service was completed in just over an hour. Thanks so much! Rod Gross

Chris has a very good customer service and he seems like he is a happy person and makes us feel that he is there to help us. We like him. Thanks for your help Mr. Chris. We will be back for our 2015 Mazda 6 service Tom & Valerie McTaggart

Bryan King provided excellent customer service, updating the status as service was being completed. Knowledgeable and informative.

Bryan couldn’t have been more understanding and accommodating. The service was outstanding. I couldn’t be more pleased with my experience today. I’m seriously still smiling about it. Best, Terry R

Very professional and knowledgeable. Made the transaction painless. Will request him for all future servicing.

Staci Harris was kind and helpful. She made the process easy. Thank you for all your help.

All my questions were answered.

Stacie was amazing. She made me feel welcome as soon as I came in.

I am very pleased with the service and repairs. Mrs Stacie Harris was very courteous and kept me informed of all repairs needed and answered all questions. I will continue to have my service and repairs performed at West Hills Ford.

Stacie is amazing, she went beyond anyone else I've ever dealt with to help me get my car fixed. Thank you

It was much faster than oil changes I have had there before. Everyone was nice, and the free coffee and car wash was a great addition!