Stacie was great in every way today. However, I must say that I was a little put off this morning when I first dropped off my car with Bryan I believe. He was not welcoming and I felt as tho I disrupted his morning. No greeting, no thank you, no politeness at all.
I was pleased to have the chance to work with Stacie and happy when she phoned me to provide an update. I will contact her for any future needs!
Thank you!
4/5/2018
Marco W. VERIFIED CUSTOMER
My service advisor, Cole Thompson, was amazingly competent and friendly. He was able to help me select the right required service, without trying to up-sell me. The annual service was done really quickly for a reasonable price. The dealership provides everything you could possible need to make the time fly. Thanks again to Cole and the whole West Hills Ford-Mazda team!!!
4/5/2018
Perry C. VERIFIED CUSTOMER
Easy and fast.
4/4/2018
James H. VERIFIED CUSTOMER
It’s become more expensive to change oil and rotate tires in the last two years. I’ll keep doing it there to maintain the records, but I miss the Pre- West Hills days. BTW, I had the cabin air cleaner replaced and found a screw on the floor. I put it back. I’ll do it myself next time.
4/4/2018
Ashley E. VERIFIED CUSTOMER
Roger was awesome! Excellent service, if the quote for the service i needed wasn't 65% cheaper at my other mechanic I would've booked right away! Thanks again!
4/4/2018
Brian D. VERIFIED CUSTOMER
The staff were friendly, courteous and totally professional. They were able to get to my truck more quickly than I had hoped, the repairs went just as fast, and my truck is once again running like a top. A wonderful job all around! I will be back for future service.
4/4/2018
Charles . VERIFIED CUSTOMER
Many thanks to Bryan. Truly professional, dedicated and caring. Thank you so very much.
4/4/2018
Mike H. VERIFIED CUSTOMER
My first visit to west hills Ford as a newcomer to the state.
John communicated the status to get the decision to spend the $1850.
When I picked up my he truck Johnintroduced me to the technician that worked on my truck. She was very friendly and complimented the truck. Its the little things like that that make visits memorable and positive.
Many thanks to all involved.
Mike H
4/3/2018
Doug Y. VERIFIED CUSTOMER
My service writer tried selling me wipers I didn’t need ( nothing wrong with them) and a new air filter that I just had changed on my last oil change that didn’t need it. I get trying to upsale a customer but it should be on items actually needed..
The service other wise was fine and appreciated him offering me a free ride back to my place of work by shuttle at no charge. My warranty recall work I felt was done in a timely fashion.
4/3/2018
Sharon H. VERIFIED CUSTOMER
Always satisfied with West Hills. Worth the drive and the wait. Always treated like I matter
4/3/2018
Timothy B. VERIFIED CUSTOMER
Roger took it upon himself to get the job taken care of the minute I showed up
4/3/2018
Elmer V. VERIFIED CUSTOMER
Good service.
4/3/2018
Amber N. VERIFIED CUSTOMER
We arrived for our appt which I had confirmed earlier in the week. They did bot have us on the schedule. They figured out how to fit us in. Gave us 2 hours for estimated time. We returned over 4 hours later, car was bot finished and an $85 bill for alignment. The service rep said the young man that helped in the AM forgot to give us an estimate. We should have been contacted prior to a service that was going to cost as all we asked for was an oil change and recall to be fixed.
4/1/2018
Michael H. VERIFIED CUSTOMER
Very professional and excellent service
4/1/2018
Nikoli H. VERIFIED CUSTOMER
Last time I came for an oil change they vacuumed out my car, they didn't do that this time but it's ok, other then that I had a good experience with Stacie and she was very polite.
4/1/2018
Jessie P. VERIFIED CUSTOMER
Quick turnaround, great service
4/1/2018
Bryan K. VERIFIED CUSTOMER
Cole rules
4/1/2018
Stephen S. VERIFIED CUSTOMER
Everything went well, except when the tires were rotated the pressure was. Hanged accordingly but the custom RAM valve caps were not put back on the valve stems.
3/31/2018
Larry K. VERIFIED CUSTOMER
Thanks Roger!
3/31/2018
William T. VERIFIED CUSTOMER
He kept me informed on repairs me, including additional repairs found while scheduled services were being completed. Very friendly and professional