Was there over 3 hours today. After being told that I needed to replace two tires and that they were in stock, I waited another hour to be told that you were wrong and you didn’t not have them in stock. Then I had to wait another 30 minutes to have my tires put back on. Once my car was driven back into the bay I still had to wait to get my keys. Super irritated. Terrible customer service, will not be returning and I don’t care to be contacted. I’ll take my business back to Toyota.
3/1/2018
Mitchell T. VERIFIED CUSTOMER
Thanks Bryan for the help and for getting our warranty work done quickly!
3/1/2018
Sandra L. VERIFIED CUSTOMER
Bryan King was professional and a pleasure to do business with. My car was serviced fairly quickly which I really appreciate. Thank you!
2/28/2018
Jason K. VERIFIED CUSTOMER
Took care of the factory recall efficiently. Called me when the part was in and made sure I was comfortable while waiting for the work to be completed.
2/28/2018
Cameron P. VERIFIED CUSTOMER
While the repairs were done well, they took nearly 5 hours rather than the 2 which I had been given as an estimate.
2/28/2018
Michel F. VERIFIED CUSTOMER
Brad is right on top of things and was very courteous
2/28/2018
Chris W. VERIFIED CUSTOMER
Maintenance completed as promised and on time.thanks
2/28/2018
Carl B. VERIFIED CUSTOMER
I just have a good feeling overall about doing business with you all. My gut feeling is you will be trustworthy. Even though our relationship is new.
2/28/2018
Edward B. VERIFIED CUSTOMER
Brad, his mechanics, and ALL the staff at Westhills are AWESOME!
2/28/2018
Kathrine B. VERIFIED CUSTOMER
My car seats massage feature is still not operating correctly !
2/27/2018
Curt E. VERIFIED CUSTOMER
Service took 4 hours instead of “2”
Not the first time either. In fact, I could easily just multiply any time estimate by 2 and get closer to the actual time.
2/27/2018
Carden G. VERIFIED CUSTOMER
Roger was very helpful and explained everything that I needed to be explained well. I appreciated his help and his thoroughness.
2/27/2018
Paul T. VERIFIED CUSTOMER
Very professional and kept me appraised of the maintenance process
2/27/2018
Tammy H. VERIFIED CUSTOMER
Every encounter with this dealership has been great. All of the people involved have been helpful and pleasant, even remembering me on another visit! The only disappointment is that I mentioned the friend who recommended us to West Hills, Leslie Hoyt, and it did not seem to go anywhere. I hope she gets some credit. We've had a super experience with you all!
2/26/2018
Debora A. VERIFIED CUSTOMER
Stacy was on top of this all the way. Marco the sales rep was absolutely wonderful working with us on a rental car and the repairs to the Ford **** ZX2. It no longer leaks anywhere. Thank you for all the help with this issue. I have told the people at work who were very impressed and want to talk to Marco regarding a use car purchase. Thank you to everyone who worked this issue for us.
2/26/2018
Barrie T. VERIFIED CUSTOMER
Brain did a great job!!!!
2/25/2018
Lilian W. VERIFIED CUSTOMER
Bryan took care of my car and well satisfied. Thank you for your good service.
2/25/2018
Joe E. VERIFIED CUSTOMER
It seems like on Saturday’s you need more service advors to be present to help out.
2/25/2018
Keri L. VERIFIED CUSTOMER
Everything is working great, thanks for fixing the problems