Stacie was able to correct a mistake on my appointment scheduled for that day and she made sure my car was serviced within an hour. Thank you, Stacie Harris I did not have to come back.
2/5/2018
Rivka W. VERIFIED CUSTOMER
Stacie was amazing! Giving me real time moment to moment updates about the service on my vehicle was more than I had ever expected.! Customer service at its best!!
2/5/2018
John C. VERIFIED CUSTOMER
Great service.
2/4/2018
Lito C. VERIFIED CUSTOMER
Thanks for the military discount.
2/4/2018
Robert C. VERIFIED CUSTOMER
Roger did a great job keeping me up to speed on the progress of my car and went above and beyond at delivery making sure it was cleaned and all the paperwork was perfect. Thank you Roger!
2/4/2018
Jacqueline K. VERIFIED CUSTOMER
I have been a customer since 2011, when I bought my Mazda 2. I only come to your facility fir maintenance on my car. Thank you.
2/3/2018
Jordan M. VERIFIED CUSTOMER
The team at West Hills Ford • Mazda is amazing! They do everything they can to make you feel like a valued customer! My next car I will be buying from them! Great people, great team!
2/3/2018
George R. VERIFIED CUSTOMER
Good service. Great explanation on feedback and service of vehicle.
2/3/2018
Donald S. VERIFIED CUSTOMER
Very quick service.
2/2/2018
Gerard C. VERIFIED CUSTOMER
keeps on track lets you know what is going on
with vehicle work.
2/2/2018
Karen S. VERIFIED CUSTOMER
It takes 2 hours to change oil and rotate tires--I always spend way too much timw here.
Service reps are nice, but I have been told there are no parts to replace my airbags when I am getting notifications in the mail not to use my front passenger seat!
I do appreciate the complimentary coffee, water, and carwash
2/2/2018
Sean C. VERIFIED CUSTOMER
Howard was very pleasant to work with.
2/2/2018
John R. VERIFIED CUSTOMER
Always been a pleasure dealing with Brad and the service department!
BZ
2/2/2018
Julie S. VERIFIED CUSTOMER
The service I get from the employees is top box phenomenal.
2/2/2018
Tom R. VERIFIED CUSTOMER
Service completed within time stated. Helpful service rep.
2/1/2018
Michelle M. VERIFIED CUSTOMER
Phones were not answered well. One number we used went straight to a hold pattern. Not even a west hills Mazda recorded greeting.
Original information we gave to the appointment scheduler was not passed on the the service advisor. He said it could not be located. Our car was brought in by tow and it apparently sat there all day because no one had any info. If the appointment scheduler had taken the VIN number or the tow people had known my name to give to the service advisor problem would have been avoided.
2/1/2018
Isaak G. VERIFIED CUSTOMER
Very excellent service from Howard Foster thanks again
2/1/2018
Steve G. VERIFIED CUSTOMER
Howard listened to my problems and sent a driver to road test beyond what is normal.