your team was awesome in the fact that they were able to get me an appointment to service my 2016 f350 diesel. But was told after the fact that they didn't fill the D.E.F. tank in the service , because when I purchased the vehicle, a year ago from WHF, I prepaid for services and the DEF was not part of it. So I guess prepaid service doesn't cover all the vital fluids. WEIRD
1/26/2018
Edward Q. VERIFIED CUSTOMER
Brad was very atentive and kept me up to date with the progress on my vehicle. Thank you.
Ed Quinlan
1/26/2018
Teresa T. VERIFIED CUSTOMER
We just bought our car and fell in love with it, we werent sure what was wrong but you folks did, gosh it drives great now, thank you:)
1/26/2018
Vicki B. VERIFIED CUSTOMER
Completed service on time as promised with professional environment
1/25/2018
Darron B. VERIFIED CUSTOMER
Stacy has been helping me with an ongoing tailgate problem with my 2014 flex she is very professional and very helpful and in keeping me informed on what is going on I can see why West Hill Ford and Mazda would have people like this on their team it shows commitment and that they care about their customers thank you
1/25/2018
Jennifer S. VERIFIED CUSTOMER
Howard was great. One thing I dislike is it takes 2 hours for an oil change, I do not feel at all received when arriving, I had to stand around for at least 5 minutes until someone asked if I needed help.
1/25/2018
John L. VERIFIED CUSTOMER
Thank you
1/25/2018
Susanna H. VERIFIED CUSTOMER
Bryan is always helpful and he provides great customer service.
1/25/2018
Kylie K. VERIFIED CUSTOMER
Thank u Howard. I was very satisfied with your service. Thank for going over every detail they checked on my car.
1/25/2018
Loyd J. VERIFIED CUSTOMER
Good service
1/25/2018
John M. VERIFIED CUSTOMER
Bryan was exceptional. Answered our questions and kept us informed of the status of the work being done. Helped us out with a rear mat!
1/25/2018
April R. VERIFIED CUSTOMER
I was completely satisfied with the service by all personnel I encountered - Howard, Kelsi and Michael! 5 stars to all and no improvements needed! See my detailed notes in google review.
The physical facility was less than optimal, compared to service centers I've used elsewhere. It felt disorganized and congested, contributing to longer wait times, in my opinion. But not fault of personnel. Just need better designed building. Details in google review.
Overall I will continue to use West Hills Mazda and recommend to others. Thanks to all.
1/24/2018
Demara P. VERIFIED CUSTOMER
I was very happy with my experience! They really took care of me @ West Hills... I called in the morning & was able to get an appointment that same day! Then, the oil change took less time than originally quoted. Stacie came and got me personally when they were all done. Thank-you!
1/24/2018
Arlene D. VERIFIED CUSTOMER
The whole experience was quick and had great communication from the service department. Thank you
1/24/2018
Amanda S. VERIFIED CUSTOMER
Please call me to discuss
1/24/2018
Richard C. VERIFIED CUSTOMER
Thank you so much you guys are amazing
1/24/2018
Daniel W. VERIFIED CUSTOMER
The best:)
1/24/2018
Richard L. VERIFIED CUSTOMER
Brad is awesome. He went extra mile in helping get the scratches in my truck fixed in addition to a great first oil change.
1/23/2018
William E. VERIFIED CUSTOMER
So far my truck is doing what it is supposed to be doing, Brad and John were great with me.