Pam was great checking me in even though she usually doesn’t do diesel trucks. While I was waiting for the service to be completed, Noah did an awesome job showing me the new features on a 2021 F150. I appreciated that Pam explained a few recommendations for future service on my truck. I will definitely come back to get my truck serviced here. Thanks for a great first experience!
-John
1/20/2021
Alan H. VERIFIED CUSTOMER
Service writer was knowledgeable and professional. Work was completed ahead of schedule.
1/20/2021
Danny B. VERIFIED CUSTOMER
Connor provided regular updates as we worked through some TSB and warranty issues. He provided recommended services, which we purchased. I understand he has been in the industry about 6 years and recently came on board your team. He did a tremendous job, from the initial intake and drop off, final payment, walking us out to my vehicle when we departed. Good Job!! Will be back!
Danny B
1/20/2021
Guy F. VERIFIED CUSTOMER
Excellent service
1/20/2021
Mary R. VERIFIED CUSTOMER
Kelsi was great — no complaints regarding her whatsoever! But I was pretty disappointed to pick up my brand new car back with oily fingerprint marks all over the outer frames of all the doors. They were so prevalent that they didn’t come off wiping with my coat sleeve or going through a car wash — I had to rub them out with paper towels at home and the oil left tiny scratches in the plastic. I’ve had my car for less than a week. And this was on top of being in for service after my entertainment system failed 12 hours after taking delivery of the car.
1/20/2021
Randal W. VERIFIED CUSTOMER
I pulled right into your garage at the appointed time and was immediately received by my service advisor. She checked me in in a professional manner. My vehicle was ready right on time, as she promised. So...big “thumbs up”!
1/19/2021
Michael O. VERIFIED CUSTOMER
I was promised free wiper blades last visit and this time I was told they were no longer free. Last time they didn't have them in stock. I take my other Mazda to Tacoma for service and may as well take this one too. Fast service today but disappointed as my wipers should have been changed last time.
1/19/2021
Robert L. VERIFIED CUSTOMER
Excellent work!
1/19/2021
Jeanne W. VERIFIED CUSTOMER
Thanks
1/19/2021
Terry S. VERIFIED CUSTOMER
They went above expectations. Very happy with all involved.
1/19/2021
James M. VERIFIED CUSTOMER
Colin always gives me excellent costumer service!
1/17/2021
Artayne R. VERIFIED CUSTOMER
Great service as usual from Kelsi.
1/17/2021
Rachelle D. VERIFIED CUSTOMER
If you want a suggestion, in the past, it was always nice when bringing the vehicle in for service, that it was always vacuumed and washed before returning to the owner. I sure do miss that little extra customer service.
1/17/2021
Ajaden W. VERIFIED CUSTOMER
Excellent service, and Done in a timely manner.
1/17/2021
Jerry H. VERIFIED CUSTOMER
Conner is very professional and polite. I have one recommendation:
I didn’t realize my lights were turned off when I started my trip back to Bainbridge Island at 5:15 pm. So I was driving down the highway with my lights out in the dark. Sorry to admit, I didn’t know where the light switch is, so I had find a place to pull over and look at my manual.
I suppose the mechanic turns off the lights while working on the car in the shop.
Probably be good to turn them back to automatic-on so those like me won’t have an accident.
Thanks for asking.
1/16/2021
Gary K. VERIFIED CUSTOMER
Great customer service
1/16/2021
Cass W. VERIFIED CUSTOMER
Colin is great.
1/16/2021
Bill S. VERIFIED CUSTOMER
Great service team thank you. I be back
1/16/2021
Terry S. VERIFIED CUSTOMER
Very efficient and cordial. Parts and service very knowledgeable.
1/16/2021
Colleen . VERIFIED CUSTOMER
Thank you so much! Excellent service and a painless process. Appreciate you all!