Pam with the service department is amazing. My vehicle was toed to Ford for repairs. I was having issues with the insurance company getting the repairs done.
Pam not only helped with getting the vehicle repaired but she assisted in the whole process with the customers best interest in mind.
Because of Pam’s efforts, I will buy our next vehicle from her company in the next two weeks.
Thank you Pam for all you help and assistance in a time when that is very hard to find .
Troy S
12/31/2020
Ronald M. VERIFIED CUSTOMER
I had a great service advisor Brenda, service to m.j y vehicle was done in about 40 minutes.
12/30/2020
Richard L. VERIFIED CUSTOMER
Very pleased with service.
12/30/2020
Joanne F. VERIFIED CUSTOMER
The service was perfect. Except for vacuuming the inside of the car, which I requested. The service person was excellent!
12/30/2020
Nathan C. VERIFIED CUSTOMER
Came in for an oil change. My tire pressure light was on. On the I section they noticed low pressure in 2 of my tires but didnt fill them up. For an over-priced oil change you think they would top off air in the tired.
12/30/2020
Lori K. VERIFIED CUSTOMER
Hi,
Please don’t change the seat settings on customer’s cars. I don’t have seat memory. I can see pushing the seat back a little, but changing the incline, height, etc. is annoying.
Thanks
12/30/2020
Kristin J. VERIFIED CUSTOMER
Cameron has been very helpful and supportive in this process. I appreciate his hard work and his attention to detail.
12/30/2020
David W. VERIFIED CUSTOMER
Professional, succinct, did not overpromise time frame. Also appreciate “warning” of next service bill - good to know ahead if time.
12/30/2020
Robert R. VERIFIED CUSTOMER
Thanks!
12/30/2020
Karen D. VERIFIED CUSTOMER
Oil change mechanical tune up!!! Awesome thank you Mazda
12/29/2020
Margaret P. VERIFIED CUSTOMER
Wonderful as usual!
12/29/2020
Daryl J. VERIFIED CUSTOMER
Did not find problem, second strange electrical issue, no conferences in the reliability of truck.
12/28/2020
Marcia M. VERIFIED CUSTOMER
Very professional and courteous staff; this was a oil change and tire rotation that was completed in a very short time.
12/27/2020
Laura B. VERIFIED CUSTOMER
Excellent service from the entire West Hills team! Love how my truck drives now, it drives like a dream! Pam is excellence in professionalism personified! Thank you West Hills and especially thank you Pam and many many superlative expressions of gratitude to the people who worked so diligently to install the new engine and repair seemingly endless damage to my truck!!
12/24/2020
Gerard C. VERIFIED CUSTOMER
above and beyond parts told my part for repairs not
coming till jan 2021 kelsi went above kept asking
if part came in and kept me abreast of my situation
called when part came in set up the appt in and out when promised.i am on my second,and third ford vehicles.keep up the good work also kouts to tech for
seat adjustment truck drove good no back or neck problem thank you for all you due.
12/24/2020
Rolando C. VERIFIED CUSTOMER
Thanks to Pam and to Ford service,I am satisfied and confident that my car is well taken...
12/24/2020
Lorraine H. VERIFIED CUSTOMER
I'm very satisfied with the service I get on my car. It makes me feel appreciated when I'm called by name when I'm there.
12/24/2020
Jim C. VERIFIED CUSTOMER
Easy check in and timely service.
12/24/2020
Donald O. VERIFIED CUSTOMER
Fast, friendly, and very personalized
12/23/2020
Sam F. VERIFIED CUSTOMER
Brenda did a great job. When I called to make the reservation, I spoke to someone else. He asked whether or not there was anything to note for this check-up. I gave him a list of issues to check. When I checked in, I assumed that there was a record taken of my requests. I found out when I paid that none of the issues I discussed were looked at. Also, when I get my car maintained elsewhere, there’s usually a copy of the multi-colored checklist with my bill. I didn’t get one from this visit.