I was well informed throughout waiting for my vehicle. Everyone was very friendly
12/10/2020
Christine F. VERIFIED CUSTOMER
Quick and friendly. Thanks
12/10/2020
David H. VERIFIED CUSTOMER
We were in and out in a timely manner. We were offered a free coffee which we enjoyed.
12/10/2020
Dennis B. VERIFIED CUSTOMER
Chelsea was extremely nice and efficient dealing with all the paperwork involved.She was very helpful
12/10/2020
**** A. VERIFIED CUSTOMER
Brenda Dunn did a great job of dealing with my
2001 F-350 and getting the proper parts ordered
for future maintenance. I look forward to visiting
again.
Thank you,
**** A
12/9/2020
Robert C. VERIFIED CUSTOMER
Chelsea was amazing.
12/9/2020
Henry D. VERIFIED CUSTOMER
Cameron did great, and responded appropriately to my initial unhappiness. But I was not satisfied with the policy of not diagnosing a problem unless the warning light remained continuously lit given the other symptoms.
12/9/2020
Allan F. VERIFIED CUSTOMER
Customer service was outstanding. Courtesy car allowed me to run my errands. Quick and painless. Thank you!
12/6/2020
Bryan J. VERIFIED CUSTOMER
Colin is fantastic as always.
12/6/2020
Michael B. VERIFIED CUSTOMER
Excellent service.
12/6/2020
Harlen C. VERIFIED CUSTOMER
Good service.
12/6/2020
Reynel R. VERIFIED CUSTOMER
Brenda was very pleasant to work with even thou she was very busy. Very sweet lady thank you
12/6/2020
Robert T. VERIFIED CUSTOMER
Same day service, which was unusual. Must have had a cancellation. Anyway Chelsea did a great job. Fast and efficient. Thanks!
12/6/2020
Larry C. VERIFIED CUSTOMER
I was sad to learn that Kelsi will be leaving the Ford team, but happy to learn of her new opportunities at Mazda. Kelsi, you’ll be missed by many Ford owners!
12/5/2020
Blaine H. VERIFIED CUSTOMER
Brenda is always a joy to work with when it comes to my truck. She ensures my service experience is always a good one. Her updates about what is happening inside the process are helpful and she is always looking out for ways to make my time at the dealership more comfortable and efficient. Thank you.
12/5/2020
Kari . VERIFIED CUSTOMER
Friendly, personalized, knowledgeable and professional service is what I received. Actually each and every time I've come into West Hills Mazda that's always the level of service I receive.
Kari~
12/5/2020
Susan T. VERIFIED CUSTOMER
The service staff was knowledgeable.
12/5/2020
Kenneth M. VERIFIED CUSTOMER
Brenda Dunn did a good job as a service representative, but I was somewhat frustrated when I got in my 2007 Ranger after paying for maintenance that wasn’t done. The oil change, tire rotations, and inspection went well, (I hope)/as far as I could tell. But when I checked to see if my right turn signal was fixed, It wasn’t! And was still the same as it was before I brought it in. ?? I had just been charged over $80 to have the turn signal repaired along with the other maintenance. But it was still broken! So I went back in to tell Brenda, and she sent a technician to look at it. All he did was change the bulb and didn’t know what to do. So I helped him troubleshoot the problem. There was an apology, however that isn’t satisfactory. So I was even more frustrated..and strongly suggested that I felt I should be reimbursed for the charge for NOT fixing the turn signal. Brenda went in to talk with her supervisor, and he apparently agreed to reimburse, which was the right decision. But I shouldn’t have even had to ask! Anyway, I ended up paying close to $200 for an oil change, tire rotation, and filter change. And it took 4 hrs. ???? I didn’t mean to write a novel... But that’s the story.
12/5/2020
Jon C. VERIFIED CUSTOMER
Had loose a connection after a repair, I drove up to the service dept without an appointment. Pam got the car in immediately, provided a rental and got the car back to me the next day. Best service I have received anywhere.
12/4/2020
Natasha S. VERIFIED CUSTOMER
I had a great experience!!! The staff is all knowledgeable and friendly. They got me in a hour and a half early for my scheduled service appointment and also welcomed my new dog, which made the visit totally stress free, as I didn’t have to worry about my sweet boy. I am so happy to have a pet friendly dealership that is also sparkling clean! Great job West Hills!!