Chelsea was great to deal with!
She answered my questions and listened to my concerns. She had pictures taken.
However, I have had the van for 2 months. It sits in a parking lot at the post office with 10 other vehicles overnight. So for it to have a rodent problem, is highly unlikely. For the warranty to not cover it, or Ford to cover it, or no discounted fees is unacceptable!
My family have purchased more than 5 cars from your dealership. Service though in my vans have been severely lacking!
Andrew L
10/28/2020
William M. VERIFIED CUSTOMER
I asked to have a battery post cleaned. What I got was a bigger mess with battery acid/corrosion products carelessly splattered on hoses, wires, metal parts and aluminum engine parts. I pointed this out to EF130 she informed me that the shop only had compressed air but she would vacuum the area. This would have been a complete waste of time as this mess required a deep cleaning which is what I did when I got home. The time I spent cleaning was two hours. At the very least I would like to have my $38.14 refunded to me.
10/28/2020
James P. VERIFIED CUSTOMER
Pam was outstanding. Went the extra mile to make sure I was completely taken care of. Much appreciated
10/28/2020
Bethany K. VERIFIED CUSTOMER
Very good and fast service
10/27/2020
James M. VERIFIED CUSTOMER
Kelsi was very helpful, kind and considerate. Her professional demeanor is a stand out at your establishment. The owners of West Hills should consider these attributes when hiring in the sales department.
10/27/2020
Helen S. VERIFIED CUSTOMER
Kelsi professional and informative as always
10/27/2020
Jim M. VERIFIED CUSTOMER
I will be returning. Everything went well.
10/27/2020
Ryan D. VERIFIED CUSTOMER
Kelsi was awesome as always!
10/26/2020
Sue M. VERIFIED CUSTOMER
Great service!! Colin always address me by name making the service very personal. Thank you!!
10/25/2020
Christopher . VERIFIED CUSTOMER
Pam was exceptional
10/25/2020
Jean Y. VERIFIED CUSTOMER
Always perfect. Always.
10/25/2020
Dakota A. VERIFIED CUSTOMER
Amazing job, Colin. **** yeah.
10/25/2020
Josh S. VERIFIED CUSTOMER
Awesome responsive service, friendly staff
10/25/2020
Paul M. VERIFIED CUSTOMER
Service was very well delivered and completely satisfied with service.
10/25/2020
Robin M. VERIFIED CUSTOMER
Kelsi was great!
10/24/2020
**** A. VERIFIED CUSTOMER
Brenda and the maintenance team did an excellent
job of determining the work which needed to be
accomplished in the near future.
10/24/2020
Carmen C. VERIFIED CUSTOMER
Great job. Waiting time was shorter this time. Service person very helpful
10/24/2020
Alice E. VERIFIED CUSTOMER
Thank you!????????
10/24/2020
Brian A. VERIFIED CUSTOMER
Chelsea did an awesome job. We determined the technicians inadvertently forgot to rotate the tires on my truck. Chelsea quickly, efficiently, and professionally took action to satisfy my concerns. I hope to work directly with Chelsea during my future maintenance visits.
10/24/2020
Ryan S. VERIFIED CUSTOMER
Please enforce mask wearing on guests waiting for vehicles. I was one of three waiting and neither of the other two was wearing a mask correctly (one without, one with a chin diaper)