Bringing my Mazda Cx5 in for servicing was a pleasant experience. Colin Arper is always helpful and knowledgeable. I appreciate the friendly atmosphere of his coworkers Rebecca and Cameron, all three has answered any questions and gave suggestions. I also would like to thank the hardworking mechanics for taking great care of my car. All of you are amazing.
10/23/2020
Brian B. VERIFIED CUSTOMER
The world needs more people like Brenda, great morning person full of energy and gets the job done . Dealing with you guys makes it easy to bring my truck in for service. Thank you
10/23/2020
Dustin W. VERIFIED CUSTOMER
Everyone was very helpful and courteous, and in good spirits.
10/23/2020
Robin L. VERIFIED CUSTOMER
Great service,Advisor very prompt and professional.thank you
10/23/2020
Marcia L. VERIFIED CUSTOMER
Thank you it was a lovely experience
10/23/2020
Robert W. VERIFIED CUSTOMER
Kelsi is a great representative for your company! The service was done in a very timely manner and I appreciate that! I will continue to bring my vehicles to West Hills Ford while you have such a good team of people working for you.
10/23/2020
Jeffery A. VERIFIED CUSTOMER
Extremely knowledgeable friendly respectful and expeditious. Thank you
10/23/2020
Daniel B. VERIFIED CUSTOMER
I had to bring my car back because after an oil change it was leaking oil.
Problem Solved: The tech, Matt, did not cause the leak, but he did fix it. Kept me informed, showed me photos of the reason for the leak.
I was very pleased with Service Adviser, Pam Richards. She got my car back in for a second visit right away.
My car is a pricey 2019 Shelby GT350 and I’m not looking forward to having the Oil Change team do the next service.
10/22/2020
Michael K. VERIFIED CUSTOMER
Chelsea, my service rep, is great to work with, 5 stars for her.
10/22/2020
Steven C. VERIFIED CUSTOMER
When I checked in I was told my loyalty program would cover the cost of my srvice. When it was complete I was told it expired, Brenda should check before telling customers one thing and setting expectations then telling them something else at checkout. This is the second experince time this has happened with her
10/22/2020
Richard N. VERIFIED CUSTOMER
Everyone was very pleasant and helpful and very professional
10/22/2020
Phillip Z. VERIFIED CUSTOMER
Pam did a great job
10/22/2020
Katie G. VERIFIED CUSTOMER
Everyone was very friendly and gave helpful time expectations as well
10/22/2020
Keith L. VERIFIED CUSTOMER
In and out in a timely manner
10/22/2020
Brandon S. VERIFIED CUSTOMER
I addressed concerns about my rear passenger brakes. And after have the car for a day and performing a diagnostic of the car and an oil change they didn't look at the brakes concern I had.
10/22/2020
Joe B. VERIFIED CUSTOMER
Chelsea was excellent, she was very professional very friendly and helpful, when I come back I will always ask for her.
10/21/2020
John L. VERIFIED CUSTOMER
None
10/20/2020
Caleb S. VERIFIED CUSTOMER
As always our experience was great. Chelsea went out of her way to help entertain my kids while I switched over carseats. We love servicing our car with her.