The recent maintenance visit to West Hills, with coordination and oversight by Kelsi Schroeder, went very, very well. I was briefed with details at the start and informed quickly, again with sufficient details at the completion. A well done and a lot of thanks to Kelsi. R/ William D
10/14/2020
Robert S. VERIFIED CUSTOMER
Chelsea was the best. Despite the frustration of the vehicle being hard to diagnose she kept me informed and made me feel that your company was doing it's best and that it would be fixed properly which the previous shop that tried to fix it did not. She represented your company with professionalism and enthusiasm and made all of you look good.
10/14/2020
Kevin S. VERIFIED CUSTOMER
In my case it was a recall. Was handled professionally .
Thanks, Kevin S
10/14/2020
Richard A. VERIFIED CUSTOMER
Excellent service
10/14/2020
Shaun M. VERIFIED CUSTOMER
Work was completed on time and as promised. Friendly staff. Easygoing atmosphere.
10/14/2020
Dave K. VERIFIED CUSTOMER
Thanks so much
10/14/2020
Eliane R. VERIFIED CUSTOMER
Kelsi Schroeder walked me through whole process with warranty company from the rental to getting parts. She did lots of leg work. The warranty place was screening me in the rental car payment. Kelsi set me up with that too. She took care of me.
10/13/2020
Joshua H. VERIFIED CUSTOMER
It was great!
10/13/2020
Gerald J. VERIFIED CUSTOMER
Great job by Cristina and the mechanics!
10/13/2020
Wouter K. VERIFIED CUSTOMER
From the moment I entered the service garage I was welcomed and made an appreciated guest. The opportunity to wait comfortably with the option for a cup of coffee and option to connect with work due to available WiFi makes this service an excellent experience. Thank you
10/13/2020
David S. VERIFIED CUSTOMER
Good experience
10/13/2020
Derek W. VERIFIED CUSTOMER
Tech had oil on hands when moved truck.
Had oil on steering wheel, door handle l, and console.
10/13/2020
Sue . VERIFIED CUSTOMER
Everyone was welcoming and kept me updated on progress. It was faster than I expected and I appreciate that they were clearly listening to me. I like going there which is not how I use to think about getting my car serviced.
10/13/2020
James S. VERIFIED CUSTOMER
Friendly and efficient
10/13/2020
Randy G. VERIFIED CUSTOMER
She did an awesome job
10/11/2020
Marilyn W. VERIFIED CUSTOMER
Colin was fine. But I was shocked to learn the plan purchased with the car did not cover the rust spot on passenger rear door because it would require paint. After the several cars purchased from ****, Parr & West Hills this is a Serious Failure to Follow Through on promise made to fix it prior to delivery.