Brenda was as usual perfect. Great follow up and communication. You are lucky to habe such a trusted employee. Thanks Mike
9/30/2020
Chris H. VERIFIED CUSTOMER
Making me wear a mask?! Service was great everybody was nice but making me wear a mask against my will based on ignorance and unlawful edicts is unacceptable. I will have all future repairs done some where else and I will never buy any automobile from this location ever nor will anybody I know.
9/30/2020
Wendy W. VERIFIED CUSTOMER
Christina and Colin were both so nice and patient with me over the fact that I got totally mixed up on what I'd had done and when on my 1990 Mazda! I was upset at first that my requested timing belt repair had not been done because parts had to be ordered, forgetting completely that the timing belt had already been replaced three years ago. Then when they told me my battery's test had failed, I insisted I had bought it at West Hills only a couple years ago--- it was actually five. They were able to find and install a new battery for me right then and there, and sent me on my way with me smiling but quite red-faced over my faulty memory. Thanks for having two such great people there. (And it was fun to get to chat with Rebecca while I was waiting for the battery installation.)
9/30/2020
Jennifer E. VERIFIED CUSTOMER
Cameron was great, fulfilled all expectations as promised He was professional, courteous, efficient and a pleasure to do business with!
9/30/2020
Yolanda T. VERIFIED CUSTOMER
Happy customer ????
9/30/2020
Frank W. VERIFIED CUSTOMER
Good communication.
9/30/2020
Charles S. VERIFIED CUSTOMER
THE PEOPLE THAT I CAME IN CONTACT WERE ALL VERY PROFESSIONAL. KEEP UP THE GOOD WORK!!!
9/30/2020
Leila W. VERIFIED CUSTOMER
Very helpful
9/30/2020
Tammy R. VERIFIED CUSTOMER
Kelsi was very professional and polite. She made the experience very pleasant.
9/30/2020
John L. VERIFIED CUSTOMER
none
9/30/2020
Caleb S. VERIFIED CUSTOMER
Service through its entirety was superb today. I appreciate all of Chelsea's help in getting my car in and taken care of today.
9/30/2020
Jeffrey F. VERIFIED CUSTOMER
Cameron was a terrific service rep.
9/30/2020
Leann L. VERIFIED CUSTOMER
She and her team are amazing!
9/29/2020
Timothy R. VERIFIED CUSTOMER
Very friendly and gave updates often on work progress
9/29/2020
Tanya H. VERIFIED CUSTOMER
Kelsi was very courteous and helpful. It was a good first experience.
There was, however an oily like smudge around my door handle.
9/29/2020
Delfin H. VERIFIED CUSTOMER
Christina was wonderful and probably the most personable and friendly service rep I have dealt with in all my years of dealing with service rep from various dealers. Service was prompt and timely,
9/29/2020
David Z. VERIFIED CUSTOMER
My goodness, I saved almost 1000 dollars today, thank you!
It Did pay to have extended warranty service, although it was an outside force that caused damage. Yes, I'm satisfied and thankful! See ya for my next service!
9/29/2020
David S. VERIFIED CUSTOMER
Brenda was fantastic and really helpful.
9/28/2020
Kalvin B. VERIFIED CUSTOMER
No comment.
9/28/2020
David W. VERIFIED CUSTOMER
One minor glitch. This is my wife's car. She had stated in the online service appointment that she wanted the E brake boot fixed as well as the engine missing problem. Not knowing about the boot issue, I failed to mention that when I brought the car in. The boot issue was apparently never even looked at. Doesn't anyone there read what the problem(s) is/are on what is submitted online?