I can’t wait to hear back when you can service the recall
9/27/2020
Marcus B. VERIFIED CUSTOMER
Pam and Marcus were a pleasure to with with.
9/27/2020
Tony B. VERIFIED CUSTOMER
I brought my 2006 truck in for diagnostics for rough idle at startup which included taking off the valve cover and looking at cam, lifters, etc. The repairs quoted were $8000 with some concern over a metal lifter rod that was broken and discharged into the engine possibly doing other damage so I asked them to put the truck back together so that I could trade it in -- probably at Westway when I picked it up. It is now running much rougher (and no longer just at startup) than when I brought it in. I was prepared for some degradation, but surprised by the amount. Your service representatives (esp Cameron) were all great, but I doubt I'll be back to Westway.
9/26/2020
Dan . VERIFIED CUSTOMER
Just great friendly people all around. All of my questions were answered efficiently. The other gal in the office (unfortunately didn't get her name but she took care of me while the service person was busy). Happy i went there for service.
9/26/2020
Nathan W. VERIFIED CUSTOMER
Brenda is fantastic! I trust her with my truck and it’s care.
9/26/2020
Jay K. VERIFIED CUSTOMER
Chelsea did a great job getting my warranty ite.s taken care of on my truck. Thank you Chelsea
9/26/2020
James G. VERIFIED CUSTOMER
Brenda is a great Service Advisor. She is good to work with and has a pleasant attitude Thanks Brenda
9/25/2020
Robert A. VERIFIED CUSTOMER
Thank you
9/25/2020
Darren M. VERIFIED CUSTOMER
No comments.
9/25/2020
Kimberly S. VERIFIED CUSTOMER
Everyone is very nice and go out of there way to help you
9/25/2020
Laurence H. VERIFIED CUSTOMER
Took over a month to sort everything out due to problems with work by other entities, but eventually it got worked out. Colin was exceedingly helpful though the process, and kept me well posted and taken care of throughout. The situation was frustrating due to scheduling issues, but everything fell into place in the end.
9/25/2020
Sharon C. VERIFIED CUSTOMER
Everyone was courteous to this 80-year-old lady thank you
9/24/2020
Stephen W. VERIFIED CUSTOMER
Always the best service and communication.
9/23/2020
Jonathan B. VERIFIED CUSTOMER
Thanks. The people were all amazing. The process however is slow. It took me 50 minutes to pull in with my car and pull out with a rental car (that I paid for). It took about the same amount of time to pick my car back up. Meanwhile, today I picked my wife’s car up at South Tacoma Mazda. I dropped off the (free) loaner car and drove off in my wife’s car in less than 5 minutes (dropping off her car took 10 minutes). Everyone at West Hills Mazda is super nice but for some reason it takes a long time just to pick up/drop off (and paying for a rental for <24 hours on top of $750 dollar maintenance bill just adds to frustration),
9/23/2020
Lacy R. VERIFIED CUSTOMER
It took 2 hrs but everyone was lovely.
9/23/2020
Russell P. VERIFIED CUSTOMER
Always very professional and helpful service, thank you West Hills Ford!
9/23/2020
Waylan S. VERIFIED CUSTOMER
None
9/23/2020
Stephanie G. VERIFIED CUSTOMER
Christina was fantastic at trying to help me after the Dodge office messed up my appointment.
9/23/2020
Ron G. VERIFIED CUSTOMER
Brenda is amazing as always! She does nothing but go above and beyond.