Unbelievable response time. Incredible communication. Colin Arper. Is an amazing service advisor. What a rock ‘n’ roll experience thanks a lot Collin
9/10/2020
Craig L. VERIFIED CUSTOMER
More than completely satisfied. Chelsea Duket was able to work us in for an oil change and service prior to an unplanned road trip. We had an appointment for Sept 16, but then our plans changed and she was able to make it happen immediately.
Chelsea Duket is professional, courteous, and competent!
Craig A. Lenhart
9/8/2020
Norman N. VERIFIED CUSTOMER
From the moment we stepped into the service department, without an appointment, we were treated by Chelsea like family. She listened to our concerns about repair times and handled the entire situation efficiently and professionally, if we are ever in the area again and have problems with our truck, we would definitely return to West Hills Ford and ask for Chelsea
9/6/2020
Jake J. VERIFIED CUSTOMER
Was taken care of promptly and all services I paid for or expected were performed.
9/6/2020
Susan S. VERIFIED CUSTOMER
Very kind and helpful in getting a loaner car for me.
9/6/2020
Patrick B. VERIFIED CUSTOMER
Brenda is great. Really is a great representative for your dealership.
9/6/2020
Gerardo G. VERIFIED CUSTOMER
10/10
9/6/2020
Tyler T. VERIFIED CUSTOMER
Staff members weren’t consistently friendly. It’s extremely confusing and irritating to call ford and set an appointment but then when you get there mazda techs are doing the work on your car if it’s not ford. Lastly, you guys charge for snacks. Seriously!
9/6/2020
Jesse N. VERIFIED CUSTOMER
I would go to Chelsea as my service manager every time if I could best service person I have had at west hills ford or parr Ford. She was excellent and great to work with. Kurt Oakland recommended us years ago and 5 cars later we are still coming back
9/6/2020
William K. VERIFIED CUSTOMER
Kelsi bent over backwards with my service issue and showed that she really cares. Take good care of her - she is a precious asset that you have the good fortune to represent you!
9/6/2020
Cindy N. VERIFIED CUSTOMER
Collin was very welcoming...
9/6/2020
Joanne C. VERIFIED CUSTOMER
There was a slight delay in completing the service a the service agent lowered the bill! Thank you very much!
9/5/2020
Patrick L. VERIFIED CUSTOMER
Great service
9/5/2020
Jane M. VERIFIED CUSTOMER
Chelsea was very professional and informative about my car repair. She kept me apprised of the progress and her estimates of the time involved was right on.
9/5/2020
Nathaniel S. VERIFIED CUSTOMER
It took 2 hours for oil change.
9/5/2020
Steven C. VERIFIED CUSTOMER
Both the ladies that assisted me during my time at West Hills Ford were excellent. Sorry I didn't get the other ladies name that works in "diesel $ fleet".
They worked together to answer all my questions and to make sure everything was completed to my satisfaction. Both these ladies are very professional and an asset to your dealership. I've had a few issues in the past and was hesitant about returning. These two reaffirmed my choice and quickly built my trust back.
9/5/2020
James S. VERIFIED CUSTOMER
Customer service was amazing!
9/5/2020
Alexander G. VERIFIED CUSTOMER
Kelsi kept me well informed during the whole process. She did a great job. Very satisfied with the level of service.
9/5/2020
Rick H. VERIFIED CUSTOMER
Thank you
9/4/2020
Kyle M. VERIFIED CUSTOMER
Friendly staff, kept me informed and provided quality service.