Cameron was AMAZING! The whole experience was excellent and surprisingly refreshing. Thank you!
8/9/2020
Jaime G. VERIFIED CUSTOMER
Great service! Thank you
8/9/2020
Renee M. VERIFIED CUSTOMER
Cameron was outstanding
8/9/2020
Randy C. VERIFIED CUSTOMER
Kelsey and your service tech could not have been better! The tech stayed late so I would get my pickup back almost as soon as promised to make up for the first part coming in bent.
However, while I realize you can't keep all parts in stock, I do wonder if the largest dealership might want to consider keeping more better partnering with other dealerships to exchange parts. With Covid, the just in time issues have become worse, but this isn't the first time I've had to wait for parts. (I'm sure you run the numbers, but do wonder if it isn't time to run them again. After all, my truck was tying up one of your transmission bays for quite a time.
Special thanks to Kelsey and the tech who went above and beyond.
8/9/2020
Debbie T. VERIFIED CUSTOMER
Colin and his fellow service associate were great! You seriously need some improvement with your employees answering phones and making appointments. They clearly do not know enough to advise customers of what to expect when they come in. Communication is key and the employees aren’t educated enough to advise customers of what to expect when they come in. Consequently, your service advisors get the heat for over promising.. as I waited on my first visit, not only was I not informed, but witnessed 3 other customers unhappy with not being told by initial contact what to expect. Listen to your service associates because they take the heat for others lack of education.
8/9/2020
Michael H. VERIFIED CUSTOMER
Excellent Svc & customer related friendship - 5 stars!
8/8/2020
Margaret P. VERIFIED CUSTOMER
Colin is great, always happy to see you and makes sure things are done right and keeps you updated on when your vehicle is done.
8/8/2020
Randall M. VERIFIED CUSTOMER
Pam is very personal and professional.
8/8/2020
David R. VERIFIED CUSTOMER
Brenda was very curious and was exceptional at customer service. She checked on us frequently and treated us to anoothies.
8/8/2020
Cynthia P. VERIFIED CUSTOMER
Cameron is awesome!
8/8/2020
David R. VERIFIED CUSTOMER
Professional, friendly and thorough all adds up to a good experience, thank you.
8/8/2020
Wheels I. VERIFIED CUSTOMER
She was over the top with great service.
8/8/2020
Patty M. VERIFIED CUSTOMER
My experience was great. And everyone was very friendly and nice.
Thank you
8/8/2020
Brian C. VERIFIED CUSTOMER
Kept up to date for the most part on long service stay. Free car rental for troubles which was very appreciated.
8/8/2020
Susan G. VERIFIED CUSTOMER
She was most helpful. Things went very smoothly. Thank you for the very positive experience. Suzi and gary
8/7/2020
Alex M. VERIFIED CUSTOMER
I was very pleased with my experience and Pam Richards was awesome.
Thank the
8/7/2020
Kimalynn W. VERIFIED CUSTOMER
Kelsi was very prompt in in responding to all my inquiries and was every efficient with getting checked out on on the road.