Yor service was great and Brenda was excellent.
There was a customer that didn't have a mask on and an employee helping him that had his mask under his chin .
7/4/2020
Carina R. VERIFIED CUSTOMER
Thank-you for seeing me so quickly! I really do appreciate the service, thank-you again ????
7/4/2020
Bryan V. VERIFIED CUSTOMER
Pam was great, as always. Great customer service and very welcoming!
7/4/2020
Hugh F. VERIFIED CUSTOMER
Chelsea did a very friendly and efficient job of getting me in and out quicker than I expected. She is an excellent representative of your business.
7/4/2020
Jillian S. VERIFIED CUSTOMER
The service team at Mazda is friendly and timely.
7/4/2020
Jessica A. VERIFIED CUSTOMER
Chelsea was so amazing and nice! On the phone she helped me make the right decisions on what needed to be done for my car and what could wait. Then while I was there to pick up my car they were very busy but she held it together so professionally and with a smile on her face! Also, I was originally so scared of the cost of all the things i needed done due to having gone to another mecanic for so long. When Chelsea told me the price i nearly cried because it was in our budget to help keep me and my son safe. Thank you so much West Hills, you guys are truly amazing!
7/4/2020
Meredith J. VERIFIED CUSTOMER
I made an appointment for June 25 at 12:30pm by phone for an oil change I wrote it down and added it to my calendar. When I got there at 11:30am on June 25 there was no record that I had an appointment. The service rep showed me her screen showing there was no appointment. She asked me to provide an email or text that the appointment was confirmed. She said if I did she could work me in, even though a couple of service engineers were out for the day. I didn’t have that, obviously because my appointment was never entered into your system. She never suggested that it was a mistake by your staff, rather insinuated that I must have made a mistake. I did not. I made a new appointment and got both text and email reminders of the appointment immediately. Clearly not the case in my original appointment which I took time off work to make. I’m frustrated not only that my appointment got lost but that I was made to feel like I didn’t actually make them appointment and I was somehow trying to sneak my car in for an oil change. I have been a loyal customer for almost 20 years with no complaints. This was frustrating and offensive.
7/4/2020
Crystal S. VERIFIED CUSTOMER
Pam was the most helpful, informative, and real person that I have been fortunate to have help me through a car service. Thank you!
7/4/2020
Alex E. VERIFIED CUSTOMER
Excellent customer service from start to finish. Gave an accurate timeline and was very accommodating to working around my schedule
7/4/2020
Scott F. VERIFIED CUSTOMER
Colin was professional and communicated perfectly. The loaner car was extremely helpful for my wife and we will be a returning customer.
7/4/2020
Dennis S. VERIFIED CUSTOMER
On time and great service representative
7/3/2020
Doranne C. VERIFIED CUSTOMER
Very pleased with the service and staff
7/3/2020
Terrence W. VERIFIED CUSTOMER
Chelsea was professional, courteous, service oriented and helpful. My car was ready for me on time. Interior was clean and disinfected. Thanks.
7/3/2020
Robert M. VERIFIED CUSTOMER
Colin was very professional and courteous making my Mazda experience a terrific day.
7/3/2020
Chantel C. VERIFIED CUSTOMER
Great customer service! Thank you Colin! See you next time!
7/3/2020
Gary R. VERIFIED CUSTOMER
Everyone was very courteous and respectful during these trying times.
Happy to support Haselwood dealerships. They have given so much back to the community.