Pamela Richards and Victoria King are extremely professional and courteous customer service employees. They made my service visit enjoyable and very satisfying. They represent West Hills well, and are a credit to the company.
7/2/2020
Susan G. VERIFIED CUSTOMER
I understand business. The cost f doing something can break you. When your dealng with thousands of dollars it can get real aggravating when you continually get nickel and dime to death. After buying a car for thousands of dollars, spending hundreds of dollars for a exstended warranty. Drive a few miles less then 400. Start haering a noise. Came in to have it looked at told to call the warranty co. To see if it comes under warranty ( just spent over 3000.00 for the warranty). Finally get the car in and have to pay a diagnostic charge. Come to find out it was a loose bolt on the exhaust pipe. $180.00+. Really! I was told that the exstnded warranty (premium plan) covered lic. Plate to lic. Plate. Down the road i plan to buy a f450 from you because of the warranty you offer. Over the years I've bought several cars from Parr and started to buy from you. Have been in kitsap county for most of my life. Had businesses around kitsap, plan on sticking around. Please don't neckle dime me to death. Gary Graden
7/2/2020
Maureen W. VERIFIED CUSTOMER
Alexis was very professional, friendly and a pleasure to interact with.
7/2/2020
Susanna A. VERIFIED CUSTOMER
Chelsea is awesome
7/1/2020
Albert M. VERIFIED CUSTOMER
Always approached with a smile when I come in. Kelsi is awesome!
7/1/2020
Virgil J. VERIFIED CUSTOMER
2000 miles from home,pulling a33foot travel trailer and need some tire service work km done. Went to Ford and was taken care of from check in to check out. Thanks great job
7/1/2020
Steven H. VERIFIED CUSTOMER
Mr Arper was great....but the amount of greasy shine in the truck was horrible and the steering wheel was slick.. I understand it was a “we owe” detail on a used vehicle but would have rather paid for an actual deep detailing...exterior is great but interior is a sheen of armor all..PS CARPETS turned out great I have images if needed
This all should not reflect Mr Arper in any way
Thanks
7/1/2020
Mary B. VERIFIED CUSTOMER
Pam was great. She is pleasant, professional and kept me informed.
You are lucky to have her!
7/1/2020
Jeff K. VERIFIED CUSTOMER
Chelsea was absolutely awesome! She was very professional and customer service oriented. Also, she was enjoyable to work with. She did a great job!
7/1/2020
Andrea A. VERIFIED CUSTOMER
Very friendly and all staff went out of their way to make this as fast as possible.
7/1/2020
Norman K. VERIFIED CUSTOMER
service was excellant thank you Kelsi
6/30/2020
Keith H. VERIFIED CUSTOMER
Service agent Chelsea did an outstanding job. I was a tough customer and she posses the skills to navigate crucial conversations. She made past wrongs by Ford right and I would highly recommend her for management consideration. This is one employee you don’t want to lose.
6/30/2020
Thorarinn G. VERIFIED CUSTOMER
Great service! Appreciate being so well taken care of by a very nice and knowledgeable service manager, Colin Arper.
6/30/2020
Lisa P. VERIFIED CUSTOMER
Colin is the best. Thank you for your exceptional service and professionalism.
6/30/2020
Liz C. VERIFIED CUSTOMER
Great service as always
6/30/2020
Blaine H. VERIFIED CUSTOMER
Brenda and team were awesome today. I was informed at every step, offered options and very happy with the care taken. Thank you!