Best service ever got in and out very fast, Brenda is a great service rep thanks????
5/9/2020
Fredrick B. VERIFIED CUSTOMER
It could have been an ugly experience if Brenda had not been there to handle this. Brenda is a great asset to your customer satisfaction goals. Thankyou Brenda!!!
5/9/2020
Mardi H. VERIFIED CUSTOMER
Chelsea was so professional and made my visit to Mazda for the Healthcare Worker Oil change a very pleasant experience
5/8/2020
Kathleen R. VERIFIED CUSTOMER
Cristoph is a great service rep. He was very knowledgeable about what needed to be done and how to get it done. He was considerate of my time and money while working to get my car repaired. He suggested some companies that offer warranty programs that I could look into. His personality is perfect for his job. He was friendly, considerate, knowledgeable, and very helpful. My experience with him has made me a West Hills Ford customer!!
5/8/2020
Mike M. VERIFIED CUSTOMER
Great service !
5/8/2020
Caleb W. VERIFIED CUSTOMER
Alexis was attentive and informative. I went in with some reservations about dealing with a large corporation like ford, but left feeling as though the quality of my experience genuinely mattered. Kudos!
5/8/2020
Richard R. VERIFIED CUSTOMER
The lady in pink was very professional and courteous and the car is better than new.
5/8/2020
Katrina S. VERIFIED CUSTOMER
Chelsea did an AWESOME customer satisfaction! She had great knowledge and great skills to get the job done. She deserves a promotion or a raise or a bonus.
5/8/2020
Michael S. VERIFIED CUSTOMER
No information concerning shuttle service, I asked four times to confirm appointment date which was still wrong ( I have the appointment card ) , I was told it should take aboutfourhours, I delivered the truck at 0900 and was told "it should be done around 3:00pm", clearly not four hours. Then they called my wife's phone to let me know the truck was ready after two hours. Not my phone. I'm never going to use your services again. I kinda figured after six years it might have changed but I was wrong.
5/7/2020
James M. VERIFIED CUSTOMER
Lexi was very helpful with my new battery. She explained what needed to be done to use the warranty and kept me informed while they had it for testing. She made sure that everything was taken care of.
5/7/2020
Bill A. VERIFIED CUSTOMER
Again Kelsey provided outstanding service even in the midst of the current situation
5/7/2020
Byron H. VERIFIED CUSTOMER
They tried charging us a diagnostic a second time for the same item. Policy or not, recharging a diagnostic for a power window is absolutely ridiculous. On top of all of the other ludicrous things that were listed needing to be fixed. We have trusted your dealership with multiple purchases and repairs. We were once told we needed new tires when we had just purchased them. Then apologized to for that obvious mistake. Then this time the list of problems we had and to be double charged on a diagnostic is insane. We will not back.
5/7/2020
Mary B. VERIFIED CUSTOMER
So professional and helpful. Kept me informed and asked about my needs. Great guy and experience!
5/7/2020
Kenneth D. VERIFIED CUSTOMER
Yes. The only issue was non-availability of parts. I get it; Kelsi was very professional and explained the situation.
5/7/2020
Doug R. VERIFIED CUSTOMER
Out was probley the worst experience in all my time with cars .. your company stole over three hundred dollars from me. I will never set foot in youlocation again
5/6/2020
Noel S. VERIFIED CUSTOMER
Colin was very professional but also personal. Everything went smoothly.
5/6/2020
Tom K. VERIFIED CUSTOMER
I think Alexis did a good job. It seemed a little long to wait on the parts? But the technician was also very thorough and did a great job when I talk to him in the shop. He seem to have a very positive attitude and want to take care of the vehicle correctly. Thank you
5/6/2020
Derrick B. VERIFIED CUSTOMER
Colin was a good communicator between me and the mechanics
5/6/2020
Kim K. VERIFIED CUSTOMER
Colin is very efficient and professional
5/5/2020
Richard C. VERIFIED CUSTOMER
I was very pleased with the service to my vehicle and the customer service I received. I’m impressed that diagnosis to the truck was performed with a complete understanding of the issue identified by the customer. Thank you!