I called on short notice and Chelsea Duket was able to schedule me for a someday appointment. Interfacing with Chelsea is always a pleasure. She's professional, competent and pleasant. I was in and out within the hour that she estimated.
Well done!
4/20/2021
Katie B. VERIFIED CUSTOMER
Everyone was excellent during my service and no issues!!
4/20/2021
Benjamin Ramm. VERIFIED CUSTOMER
Oil changed. Reasonably quickly. That's what I wanted and it's what I got.
4/20/2021
Rebecca K. VERIFIED CUSTOMER
Colin was very professional and courteous. Clearly explained what was going to be done and when the car would be ready. Called us when it was ready. We were not able to make it to pickup but he was stil ther when we arrived after 4:00 Saturday and got us on our way. Very satisfying experience.
4/19/2021
Michael R. VERIFIED CUSTOMER
Colin was great today awesome customer service.
Thank you -
Linda R
4/18/2021
Jay J. VERIFIED CUSTOMER
Got it done faster than expected and runs great
4/18/2021
Belinda R. VERIFIED CUSTOMER
Everyone is very nice.
4/18/2021
Randall H. VERIFIED CUSTOMER
Cameron did a great job!
4/17/2021
Bernard G. VERIFIED CUSTOMER
Very nice and professional.
4/17/2021
Alan G. VERIFIED CUSTOMER
Friendly professional and timely service.
4/17/2021
Donald C. VERIFIED CUSTOMER
The only problem I have with my visi to West Hills Fox t is my Ford pass points is that I was told that I should get 3 or 4 oil changes with the points but looks like I’ll be lucky to get two out of them. But Mr Arper was very professional.
4/17/2021
Kelsi S. VERIFIED CUSTOMER
Kelsi was amazing
4/16/2021
Joseph G. VERIFIED CUSTOMER
Excellent customer service! Thanks Connor!
4/16/2021
Michael B. VERIFIED CUSTOMER
Conner is an exceptional advocate to West Hills Ford with his experience and exceptional professionalism. He takes great care of me as a customer and my vehicle. My heartfelt thanks go out to Conner.
4/16/2021
Nathan S. VERIFIED CUSTOMER
Upon setting up service I ordered work to be done and a specific parts to be included. When it was time For the service to be done the part was not ordered. Brenda made sure to overnight delivery the part to have the work done in an acceptable amount of time thank you for that
4/16/2021
Melodie B. VERIFIED CUSTOMER
Conner was great and the customer service was top notch!
4/16/2021
Marie J. VERIFIED CUSTOMER
Everyone was extremely helpful al the way through including making my appointment and needing to reschedule it. I was able to get the day and time I needed. Kelsi greeted me when I arrived and explained everything that was being done for my car under the loyalty maintenance program and asked if there was anything that I felt need addressing.. When I told her I wanted to wait outside because of Covid, she even provided me with a chair. The appointment was about an hour as was predicted. The mechanic was great and I appreciated all the care for sanitation that everyone took because because of the pandemic. My car was in great condition when I drove home! I will definitely be back!!
4/15/2021
Karl D. VERIFIED CUSTOMER
You wasted a half day of my time because your recall information was incomplete and you had to perform a inspection that showed the airbags had already been replaced.
4/15/2021
John S. VERIFIED CUSTOMER
I asked 3 times for them clear my check engine light 3 times. The check engine light is still on. Also, I did not see any fluids tip-off on my sheet as requested.
4/15/2021
Adam K. VERIFIED CUSTOMER
Cameron helped me today and made my experience so easy and enjoyable. I truly appreciate the care Cameron put into making me feel comfortable and keeping me informed on my vehicle. Thank you all so much for all the help.