I always love working with the service reps. They are so friendly and welcoming. They always make sure you feel like you are going to be taken care of.
4/28/2020
Elmer H. VERIFIED CUSTOMER
The entire experience has been as usual, terrific! Brenda has been extremely accommodating with her time for all my questions...
4/25/2020
Jeff P. VERIFIED CUSTOMER
Brenda was very pleasant and knowledgeable. She kept me informed on the status of the repairs. Great experience
4/25/2020
Richard H. VERIFIED CUSTOMER
Colin continues to provide excellent customer service each and every time we have our Mazda 6 and CX-9 serviced. Thank-you!
4/25/2020
Melissa N. VERIFIED CUSTOMER
Good service and friendly people.
4/25/2020
Chelsea Q. VERIFIED CUSTOMER
Hire more like her. She is great at her job. I really appreciated the extra effort she put in.
4/25/2020
Linda W. VERIFIED CUSTOMER
Collin is always friendly and professional
4/25/2020
Angela G. VERIFIED CUSTOMER
Colin was extremely helpful and professional. He went out of his way to help me above and beyond the standard maintenance issues with my vehicle, even though he was busy from being the only employee at the front desk. Very satisfied.
4/25/2020
Michele W. VERIFIED CUSTOMER
Brenda, the representative, was great, no complaints.
The diagnostic prices and parts markup though are beyond outrageous. I ended up finding a specialty shop to do the entire job for the price that your dealership wanted *just* for parts.
As well, I am very disappointed that I bought this car from this dealership not too long ago, and there wasn’t any mention of some type of discount on a $5K estimate. Sorry to discover that this dealer is now all about maximizing profit instead of garnering repeat customers.
Finally, the plastic seat cover and dirty paper floormat placed there during servicing was left in the vehicle for me to dispose of, and for my $300+ bill, it apparently wasn’t enough money to spend to wash/vacuum the car as a courtesy, it came back dirtier than when I left it.
Much room for improvement, if anyone there cares. I don’t think they do, however.
4/25/2020
Douglas B. VERIFIED CUSTOMER
Yes, very professional and clean.
4/24/2020
Britt S. VERIFIED CUSTOMER
Kelsi is a rock star! Totally professional and effective.
I’m a new customer from Bellevue, switched to you as I have a home now on Hood Canal. All the dealers in Bellevue provide a car wash with service. I’ve had both my Lincoln and Mustang GT serviced by you in the last week, no wash?
4/24/2020
Kathleen S. VERIFIED CUSTOMER
Appreciate your honesty & keeping us updated about the work on 2002 mustang.
4/23/2020
Sharon S. VERIFIED CUSTOMER
As a hospital caregiver, I am very grateful to Mazda for offering a free oil change.
I appreciated that the technician found the rodent damage to filters so I could replace them before any damage had occurred.
Thanks again.
4/23/2020
William . VERIFIED CUSTOMER
Great service!
4/23/2020
Andrew L. VERIFIED CUSTOMER
The lady that checked had good service, but an oil change shouldn’t take 2 hours!
4/23/2020
Susan H. VERIFIED CUSTOMER
I specifically requested my 10000 mile work up with checking belts, brakes etc. According to my paperwork this was NOT done. I need to speak with the Service Manager ASAP. With all the Stay at Home rules, it makes it quite difficult to get back to Bremerton.
4/23/2020
Courtney L. VERIFIED CUSTOMER
Colin is great to work with! Very informative and friendly, it’s great to know I can call him with any concerns and feel well taken care of
4/23/2020
Daniel S. VERIFIED CUSTOMER
Alexis provided superb customer service.
4/23/2020
Sarana E. VERIFIED CUSTOMER
Nice people...im in healthcare...i got a free oilchange...i was very thankful cause life is stressful right now at work...this gave me a reward for doing a job under the Covid19 stressors...thank you... p9