Brenda did a good job. However I was disappointed that the battery was weak an not replaced under the warranty.
3/19/2020
Alice H. VERIFIED CUSTOMER
Best Service Department ever and have been coming here for years.
3/19/2020
Scott C. VERIFIED CUSTOMER
You did an excellent job under difficult times. Thanks
3/19/2020
Kyle D. VERIFIED CUSTOMER
The attendant that helped me was very courteous, pleasant, and professional. She explained everything very clearly.
3/18/2020
Jeffrey W. VERIFIED CUSTOMER
I was having a hard time getting service at Bruce Titus and apricate all you did for me
3/18/2020
Chris F. VERIFIED CUSTOMER
Round two with west hills ford. Brought my truck in for recalls and to fix my seat heat. Apparently communication was not good enough and they looked at drivers side air. Found an intermittent part got the wrong part. Truck stayed for nearly a week and the seat heat was never looked at. Bad taste in my mouth from the first two visits I had. The last one will be the last especially talking to a coworker who had similar experiences
3/18/2020
Rebecca G. VERIFIED CUSTOMER
Alexis was awesome. She was extremely helpful!
3/18/2020
Makai M. VERIFIED CUSTOMER
Overall the ford dealership is a disappointment to me. But Sarah Richardson is so amazing to work with that I can put up with a lot. Sarah is excellent at doing her job!
3/18/2020
Shannon S. VERIFIED CUSTOMER
Sarah was great
3/18/2020
Kevin B. VERIFIED CUSTOMER
Victoria went above and beyond to get my F-150 serviced. I certainly appreciate John and his team.
3/17/2020
Walter M. VERIFIED CUSTOMER
Very professional, great facility, a better experience that I've had with most other dealers
3/17/2020
Christian R. VERIFIED CUSTOMER
Chris was exceptional. He showed great professionalism, knowledge and caring. We've had many problems in the past but this visit resulted in no damage to our vehicle. All our maintenance is done and we'll bring her back later for the warranty leather repair. Allowing more flexibility to your staff for pricing considerations would show faith and confidence in their abilities. Chris single handedly restored my faith in West Hills Ford's repair ability. Give that man a raise!
3/17/2020
Michael B. VERIFIED CUSTOMER
Outstanding. A pleasure to bring my truck to your dealership. Most impressed by my service rep too. Thank you.
3/17/2020
Susan M. VERIFIED CUSTOMER
The service people were nice. I was satisfied with them. However, when I was driving home my car did not seem to drive as well as it had before the service. I left a voice message with Cameron but did not hear back yet. I will try driving some more to see if my car improves, but I may need to bring it back for more service.
3/16/2020
Lawrence D. VERIFIED CUSTOMER
Chris went way above and beyond to provide the best customer service possible. He's a real gem and a credit to your organization! I hope he's my service manager the next time I come in..
3/16/2020
Heather F. VERIFIED CUSTOMER
Customer service is excellent
3/15/2020
James L. VERIFIED CUSTOMER
Staff was very helpful. Service was quick
3/15/2020
Jacqueline W. VERIFIED CUSTOMER
Staff was so incredible.
3/15/2020
Mellissa P. VERIFIED CUSTOMER
She was so welcoming and helpful
3/15/2020
Marc G. VERIFIED CUSTOMER
Christopher is awesome. He's the main reason I keep getting my truck serviced at West Hills instead of my mom and pop shop.