Swift check in and out. All items completed on time.
3/10/2020
Liz C. VERIFIED CUSTOMER
In and out in a little over 1 hour with excellent customer service!
Thank you all for having an excellent service department
3/10/2020
Thomas G. VERIFIED CUSTOMER
I would like to see more detail on your inspection list other than a check mark. I e a short explanation of what was seen as there nothing said about the 60 thousand mile service. No explanation what so ever other than a dirty air filter and tire air pressure and tread depth. For the charges of 725 dollars I expect more. Did more happen? Spark plugs new plug wires also if so there is nothing said or mentioned in the service report. All that was said to me is that you are in pretty good shape and your cost is725 dollars.
3/10/2020
Robert C. VERIFIED CUSTOMER
Thank you Kelsey!
3/10/2020
Earl S. VERIFIED CUSTOMER
Over charged and didn't fix my issue.. Please have the Service Mgr. Call me..
3/9/2020
Cecille A. VERIFIED CUSTOMER
Cameron was very helpful, friendly and was
quick to help.
3/9/2020
Daniel S. VERIFIED CUSTOMER
Brenda & Chris were great they provide excellent customer services I appreciate there time n effort on my concerns of my vehicle as well showing me around the facility they were very detail in explaining the process n how long it would be. At the end of the day they even save me money so I want to thank them as well all of the employees at West Hills Ford • Mazda
3/8/2020
Kathy M. VERIFIED CUSTOMER
My service advisor Cameron Alameda was polite and professional. Excellent customer service.
3/8/2020
Shane P. VERIFIED CUSTOMER
It was nice to be remembered when I walked in. Please let Chelsea know I appreciate her attention to detail and work ethic.
3/8/2020
Terri A. VERIFIED CUSTOMER
I am super happy with the service I have received at West Hills! Everyone is very professional and courteous.
3/8/2020
Larry M. VERIFIED CUSTOMER
Great service, was kept informed of proceedings while vehicle was being worked on.
3/7/2020
Candice F. VERIFIED CUSTOMER
No overly pushy sales tactics.
Gave pricing and knowledge on future needed services. Seems to genuinely care about customer service. Offered water and snacks. Love the free coffee. I waited a little over an hour which I was happy with. Thank you
3/7/2020
James S. VERIFIED CUSTOMER
Sarah did a great job. I would have liked to have a few more options presented. I was only given one quote for a new engine. Just shy of $23,000. Offer no discount I shopped around and took my vehicle to a different mechanic.
3/7/2020
Shanda C. VERIFIED CUSTOMER
It took two days for the tech to finally check what i tried to get him to check the first day. The starter!!! Cost me $400 just to rent a car for work. No communication between the administrator and the tech. Charged me to diagnose AND fix the issue. NOT happy at all
3/6/2020
Gail M. VERIFIED CUSTOMER
Chelsea was very nice to work with. She kept me updated on my car & got me on my way quicker than I had planned for.
3/6/2020
Audrey M. VERIFIED CUSTOMER
My service advisor was VERY patient. I did not feel rushed. Many people were waiting and she did not make it feel like I had to hurry up! Great job!
3/6/2020
Heather C. VERIFIED CUSTOMER
Wonderful, wonderful, wonderful!!!!
3/6/2020
Catherine S. VERIFIED CUSTOMER
Very efficient. I trust the work done thru your shop
3/6/2020
Marilyn W. VERIFIED CUSTOMER
Didn't get complete brake lines fluid flush due to bleeder valves stuck/broken. Recommendation is to replace both front calipers. I think Maintenance Plan should pay for them. Colin did fine, no gripe against him.
3/5/2020
Angela T. VERIFIED CUSTOMER
Pamela was very friendly and professional. She was very thorough and explained everything that we should expect in the process of having our vehicle serviced. She was prompt in notifying me about the status of the work and making sure I understood everything before I left. Great experience overall!