When the service rep came out and asked me about changing the brake fluid I said no because I had to get to work but when I asked him to replace the lightbulb in the hatch area they told me when they replace the bulb it was something more than that I think they should’ve given me the opportunity since I drove an hour to get there to either extend my appointment while they figured out why the light didn’t work but they didn’t.
10/22/2019
Matthew S. VERIFIED CUSTOMER
Great guy, as always.
10/22/2019
Brian S. VERIFIED CUSTOMER
It was good working with Nina, she kept me informed on my car's status.
10/21/2019
Larry D. VERIFIED CUSTOMER
Jesse was unable to execute the insurance exchange of information though I informed him of the need to do so. As a result, I was informed I could not take my vehicle twice. This was highly inconvenient and frustrating.
10/20/2019
Jacob R. VERIFIED CUSTOMER
Was given and charge for a tire rotation but only came in for a oil change. I was not even asked if I wanted the tire rotation.
10/20/2019
Marites S. VERIFIED CUSTOMER
The sevice is awesome!
10/20/2019
Rollan R. VERIFIED CUSTOMER
Jason was 10 star
Thank you. RR
10/20/2019
Ronald L. VERIFIED CUSTOMER
Jesse described potential work that probably would need attention in the near future. He was very nice.
10/19/2019
Philip C. VERIFIED CUSTOMER
Very helpful and professional.
10/19/2019
Joseph M. VERIFIED CUSTOMER
Jason is very easy to work with!!
10/19/2019
James P. VERIFIED CUSTOMER
She was thorough and pleasant to work with
10/19/2019
Leland H. VERIFIED CUSTOMER
Yes or No? Really?
10/19/2019
Jose G. VERIFIED CUSTOMER
Overall, great experience! I truly like the text message option. I’m a teacher so it’s difficult to get to a phone. I’m 100% satisfied with the whole process.
10/19/2019
Lydie T. VERIFIED CUSTOMER
Nina has provided me with an oustanding customer service. When I arrived she told me my oil change was going to take an hour but she managed with the staff to get me out in a timely manner.I appreciate the proficiency that Haselwood Volkswagen provide to his customers
10/18/2019
Austin H. VERIFIED CUSTOMER
Super friendly!
10/18/2019
Joann C. VERIFIED CUSTOMER
Jason far exceeded my expectations, particularly based on past performance at the dealership prior to becoming part of Haselwood.
10/18/2019
David H. VERIFIED CUSTOMER
Prompt and pleasemy
10/17/2019
Wayne F. VERIFIED CUSTOMER
Nina Shaw deserves a ????? rating for customer service. From start to finish, she constantly kept me in the loop on progress of the repairs without my having to ask. Took a load of my mind.
10/17/2019
Stacy J. VERIFIED CUSTOMER
I don’t need you to call me or contact me in anyway the situation was resolved please check your notes and you can find out how I was not satisfied from the beginning and why your establishment ended up paying for my whole service