Jason was great, no complaints there. When he was gone, communication was very poor. The mechanic had questions about the actual problem, but calling me for input wasn't even considered. When Jason was gone there were no actual status updates, even tho i called and left a voicemail requesting one. The first time I got thru to a live person I was told Jason was out for the day, then while I was on hold I got a text message from "Jason" that left me with the impression that Haselwood was more interested in placating me than communicating with me. Jason has excellent communication skills, Haselwood's automated system does not.
9/27/2019
Chase R. VERIFIED CUSTOMER
Awesome person to work with! Gave me all the information I needed and did not feel forced on to buying anything but still gave me options for the future. Awesome experience and would love to work with him again
9/27/2019
Stephen B. VERIFIED CUSTOMER
Nina kept me well informed throughout the process.
9/27/2019
Caecelia L. VERIFIED CUSTOMER
Great communication on the progress of my car
9/27/2019
Kenneth A. VERIFIED CUSTOMER
Very prompt and polite good service
9/27/2019
Tilman R. VERIFIED CUSTOMER
Very professional, good customer service.
9/26/2019
Calvin W. VERIFIED CUSTOMER
Service provider was grest
9/26/2019
Christine M. VERIFIED CUSTOMER
Jason was very polite and friendly. I look forward to seeing him again when I bring my Volkswagen in to be serviced. Thank you.
9/26/2019
Eleysia F. VERIFIED CUSTOMER
Nina did an excellent job. The service was great on my vehicle. The sales guy was super pushy.
9/26/2019
Beverly B. VERIFIED CUSTOMER
Jason was super friendly and helpful
Great customer service ability
I’m so glad he is the one who greeted me when I arrived to have my car serviced
Thank you so much Jason
You are awesome!!
9/26/2019
Lucy G. VERIFIED CUSTOMER
Brett Maddux was helpful, well-informed, and friendly. The service received today was consistent with the high quality I have always experienced Haselwood Hyundai over many years.
9/26/2019
Judith P. VERIFIED CUSTOMER
I was very impressed with Jason.
9/26/2019
Ja'Nae W. VERIFIED CUSTOMER
It’s always such a pleasure to have Jason’s help! He’s always able to answer any questions I may have and I believe he always goes out of his way to make sure I have the best experience possible! I’m always so grateful to get to see him when I come there For my services!! Thank you so much Jason!! :)
9/25/2019
Muriel M. VERIFIED CUSTOMER
Very satisfactory ! Caroline was very professional , but friendly and helpful!
9/25/2019
Michael S. VERIFIED CUSTOMER
As usual you are an excellent service experience
9/25/2019
David A. VERIFIED CUSTOMER
Very friendly and helpful!! Thank you so much!!!
9/24/2019
William H. VERIFIED CUSTOMER
Pleasant, efficient and knowledgeable of the product and services, she made the appointment a completely satisfactory customer experience.
9/24/2019
Lisa V. VERIFIED CUSTOMER
Very helpful, not pushy at all. I always get nervous that auto shops will try and say I need to get X Y and Z done when I just want the oil change and can’t afford anything else. Brett did the opposite. He also informed me that it wasn’t my wipers that were loud but the internal motor controlling the wipers. That was super helpful because I was about to buy new wipers. Now I will schedule that with Brett within the next couple of weeks. Very happy with everything.
9/24/2019
Bjorn L. VERIFIED CUSTOMER
Misdiagnosis or incomplete diagnosis leading to thousands wasted. Offer to trade car in was not in good faith as deal changed when I showed up. And 5.5 hours wasted with only 1 if three cars I asked for being shown. Worst dealership experience in 41 years of driving.
Also updates on car were few and far between.