Jesse went out of his way to accommodate my schedule when I was crunched for time, and I couldn't be happier with the service provided!!!
6/30/2019
Susanna H. VERIFIED CUSTOMER
Jesse, Greer, and Kyrsten have consistently remembered me, made me feel welcome, and offer the best possible customer service experience around.
6/29/2019
Amber L. VERIFIED CUSTOMER
I would definitely recommend Brett again! He was very thorough and help me out when I needed it! I couldn’t of asked for better service rep! I would highly recommend him again ! 10/10
6/29/2019
Fred C. VERIFIED CUSTOMER
Very pleasant and good follow through.
6/29/2019
Charlie D. VERIFIED CUSTOMER
Jesse was great. Delivered on time explained what was necessary and took care of business
6/29/2019
David G. VERIFIED CUSTOMER
Thank you!
6/29/2019
Jeffery K. VERIFIED CUSTOMER
Jesse was exceptional. Super nice, professional and made me feel very appreciated! His service is unmatched.
6/29/2019
Maribeth H. VERIFIED CUSTOMER
Caroline provided thorough and efficient service today.
6/29/2019
Walter C. VERIFIED CUSTOMER
Caroline was very professional and personable
6/28/2019
Donald D. VERIFIED CUSTOMER
Made service spot on phone confirming Need for oil change tire rotation and headlight replacement, had service agent check stock on headlight which was in stock. Arrived at appt agent confirmed service needs including headlight and quoted $95 for all work. 2 hrs 40 minutes later was informed that headlight would actually cost $325.00 . I walked and have made other arrangements. Needless to say not happy with today’s events. Just FYI since I’ve owned this Genesis I have had to replace 4 turn signal lights and now a headlight for a vehicle with 30,000 miles makes me believe there is a wiring problem which I should not be responsible for any of thee repairs . Feel free to contact me at+****-****-xxxx Don Davis
6/28/2019
Don M. VERIFIED CUSTOMER
We are very satisfied with the service and work diagnosed and completed.
6/28/2019
Stephania B. VERIFIED CUSTOMER
Excellent, professional service.
6/28/2019
Anna T. VERIFIED CUSTOMER
Great Customer service!
6/27/2019
Danielle A. VERIFIED CUSTOMER
Brett did a great job! Incredibly friendly, very helpful, and extremely knowledgeable. Great guy, great visit! Thanks!
6/27/2019
Kirstie H. VERIFIED CUSTOMER
Jason Is pretty much a perfect example of balancing care/processing for the vehicle & thoughtful care for the customer. I appreciated his check-in to make sure I would have a shuttle without a long wait. Those little things really matter at the end of a day!
6/27/2019
Jamie P. VERIFIED CUSTOMER
Jason was amazing. His communication and professionalism were top notch. We had a little issue with something not being entered into the system with all the information but instead of making it an issue he just fixed it. Jason is a keeper.
6/27/2019
Robert A. VERIFIED CUSTOMER
Brett explained the recall issue and ECU software change in detail and provided good info on his experience with the issue, and ECU customers history results! Great info and helped put us at ease.
6/27/2019
Carmenlita D. VERIFIED CUSTOMER
I did not like the quality assurance lady who spoke to me today. Did not like her approach and did not thank me for my time of doing the survey. Been going to VW for years and never had a bad experience especially with a quality assurance person.
Staff was great and awesome to work with but she was horrible
6/27/2019
Paul K. VERIFIED CUSTOMER
Jesse was very personable and upbeat. He was prompt with his help and answered all of our questions. 10 out of 10 and two thumbs up for Jesse.