Jason Ramos my service rep was actually fantastic, actually he was the best I’ve had there at through two different vehicles owned. He was awesome and I would give him a 10 out of 10. My dissatisfaction lies with the he auto technician team and their ability to work quickly and efficiently. Every single time I bring my car in for an oil change it takes two hours to complete.... two hours! This is absolutely ridiculous for a standard oil change. Maybe if they spent less time in the show room and more time working on client vehicles.
4/6/2019
Joseph E. VERIFIED CUSTOMER
Jason was great I will defiantly be using Jason again he has a great personality and very fun to be around
4/6/2019
Lee Ann. VERIFIED CUSTOMER
I must admit that I was still adjusting to Laurie's retirement and the change of personnel in the service department considering other options for maintenance and repair of my 2002 Eurovan. In January I tried to set up an expensive repair which Jesse was very informative then referred me to parts department. I understood that parts would be ordered but somehow there was no follow up with me. Last week the van would not start. I called and requested to speak with Jesse. The van was towed in on Monday 4/1 and ready for pick up 4/3. I have been a customer since 2005. Jesse and Doug the mechanic restored my confidence and trust with Haselwood Volkswagen service department with their professional and personal knowledge in the repair and maintenance of my Eurovan.
4/5/2019
Rollan R. VERIFIED CUSTOMER
Could not be any better! 10+ Thank you.
4/5/2019
Kenneth A. VERIFIED CUSTOMER
I found Caroline to be very polite knowledgeable !!
4/5/2019
Ronald R. VERIFIED CUSTOMER
Service well done!
Jobs are something we toil over...
the service I received was effortless for both myself AND the provider!
4/5/2019
William B. VERIFIED CUSTOMER
Always enjoy the service and professionalism at Hasslewood! Need to schedule my F150 for service this weekend or early next. Thank you!
Blake
4/5/2019
Robert S. VERIFIED CUSTOMER
Caroline was great. I was on hold for some time calling Hazelwood, but once I had Caroline's assistance, everything went smoothly.
4/4/2019
Linnea H. VERIFIED CUSTOMER
The only suggestion I have is this: for those of us that do not want to use the car wash, why not offer either the car wash or a small discount to the bill?
Thanks for the great service
Linnea McNair
4/4/2019
Lorna W. VERIFIED CUSTOMER
Jessie was very helpful and kind. My granddaughter and I arrived home safe and sound. Thank you.
4/4/2019
Mariah B. VERIFIED CUSTOMER
Thank you for being honest and doing thorough work. It’s truly appreciated!
4/4/2019
Richard A. VERIFIED CUSTOMER
Everything went very well and I am satisfied especially with the care of the people who I spoke with.
4/4/2019
Alan W. VERIFIED CUSTOMER
Probably you’d agree I deserve a monetary compensation for having to spend an extra appointment when the part had not arrived as promised.
You can refund my cc.
Thx
Alan
4/3/2019
Delores U. VERIFIED CUSTOMER
Caroline was very nice and helpful.
4/3/2019
Alys O. VERIFIED CUSTOMER
Excellent staff
4/3/2019
William B. VERIFIED CUSTOMER
She’s great. The service was excellent. Thank you! My only issue was I had a 10 am appt., but they did not start working on the car till noon. So it wasn’t finished until nearly 2 pm. Which was later than I had hoped to replace a cable. But that’s still okay. I’m glad the work was done well.
4/3/2019
Kelly B. VERIFIED CUSTOMER
Caroline kept me up to speed with the work on my car and patiently answered my questions when I picked up the car. I hope I get to work with her again when I come back for my next service.
4/3/2019
Brandon . VERIFIED CUSTOMER
Great service and fantastic customer service. Caroline was very helpful and explained everything clearly. Haselwood is awesome. Thank you for taking care of my VW.
4/3/2019
Henry M. VERIFIED CUSTOMER
Great, complete service of recall and requested work.