I just retired from a top notch customer service position,so I am all about providing quality and excellent customer service. I spoke with Caroline after waiting for 2 & half hours for a simple oil change and headlamp replacement. Not once did anyone come out to speak with me about a problem. I understand if you have new staff or people out ill, but it's not an appropriate excuse. After that long wait I was then told you did not have the headlamp in stock and it would be another 20 minutes to get it into the shop and if I wanted to come back another time. I said no! I drive at night on a dark hwy., so I think it's kind of important I have this fixed. I use to get my car fixed at Hyundai in Kirkland, who have excellent service and I would be willing to make the long drive there before I return to your shop. You need to do some specialized training with all your staff as I witnessed several unacceptable, unprofessional issues in your shop. If you have any questions, please feel free to contact me. I was at your shop a total of 3 hours and this was with a presceduled appointment. Thank you. J Collins
3/5/2019
Laura T. VERIFIED CUSTOMER
5 days to diagnose an issue. Then, once returned, it wasn't fixed and now the check engine light is on. Absolutely disappointed in how this all played out.
3/4/2019
Shelly E. VERIFIED CUSTOMER
Brett Maddux was very helpful and made it a comfortable experience.
3/3/2019
Patti M. VERIFIED CUSTOMER
Caroline was awesome!
3/3/2019
Odessa P. VERIFIED CUSTOMER
Loved my experience from start to finish. I will recommenced you guys to anyone.
3/3/2019
Amy C. VERIFIED CUSTOMER
They called me when they needed clarification on the issue I was having. They also kept me informed with what they were finding and their progress.
3/2/2019
Annitta C. VERIFIED CUSTOMER
Friendly and efficient-Thanks
3/2/2019
Erica B. VERIFIED CUSTOMER
Lars, as usual, did an amazing job. My car came home so happy! He went the extra mile to correct all the previous mistakes and even check warranty again. He was helpful, patient, and made sure everything was done correctly. My car is doing great, there is a noticeable change! Cannot thank you guys enough!
3/2/2019
Chad H. VERIFIED CUSTOMER
Service was great. Snacks and TV and comfy chairs that allow for personal space made waiting a lot less stressful.
3/2/2019
Vanessa W. VERIFIED CUSTOMER
No complaints/ great service
3/1/2019
Joel B. VERIFIED CUSTOMER
Brett was awesome and vary helpful
3/1/2019
Dale C. VERIFIED CUSTOMER
Waiting for answer on my head light questions thanks
3/1/2019
Lawrence D. VERIFIED CUSTOMER
Great customer service!
3/1/2019
Dennis M. VERIFIED CUSTOMER
Very helpful and friendly. He gained my trust.
3/1/2019
Bruce Y. VERIFIED CUSTOMER
Friendly, efficient and on time.
2/28/2019
Alanna C. VERIFIED CUSTOMER
Good service! Very helpful
2/28/2019
Frank R. VERIFIED CUSTOMER
Lars provided outstanding customer service. I didn’t think that I would get the kind of service that I had received over the years with Laurie but I was pleasantly surprised.
2/28/2019
Russell A. VERIFIED CUSTOMER
Thanks for the great service!!!
2/28/2019
Robert C. VERIFIED CUSTOMER
Mr. White was courteous, professional and personable.
2/27/2019
Frederick I. VERIFIED CUSTOMER
Hello Caroline,
Thank you for providing me with exemplary customer service today while my vehicle was being serviced.
All the Best,
Frederick I