A complication during a routine oil change/ tire rotation required a certain part. Mr White made sure that it was brought in expressly, which enabled me to get back on the road fast and still keep another appointment.
Thanks Mr. Larry White, I greatly appreciate it!
2/19/2019
Mike D. VERIFIED CUSTOMER
The only criticism ncern I have is the length of time it takes to do a routine inspection and change the oil and filters. (1 hour and 45 minutes)
I am confident it’s a thorough checkup
2/19/2019
Scott D. VERIFIED CUSTOMER
The oil change service took three hours! This was unacceptable and my wife should have been given an idea that it may take that long.....instead she was roped along being told "its almost done." I have been a loyal customer and I know that your service center is better than the service we received.
2/19/2019
Joshua L. VERIFIED CUSTOMER
Everyone was very professional and I appreciated him showing me the toddler playroom for my son.
2/18/2019
Chasity C. VERIFIED CUSTOMER
Lars was amazing! He really went above and beyond to help me with my car! Thank you!!
2/18/2019
Craig E. VERIFIED CUSTOMER
Excellent and timely service
2/17/2019
Barbara G. VERIFIED CUSTOMER
Caroline is very personable and friendly. She is a wonderful addition to this team. We have previously had poor interactions with your service team (Brett) and hoped we would not have to deal with him again. Thankfully, she was there. This is the second interaction (first one was an oil change). Her excellent customer service was consistent. Two thumbs up!!!
2/17/2019
Frank T. VERIFIED CUSTOMER
Courteous, knowledgeable, and efficient as always.
2/17/2019
Sylvia S. VERIFIED CUSTOMER
I was treated like royalty and enjoyed it.
Thanks for a fulfilling experience.
2/16/2019
Victoria B. VERIFIED CUSTOMER
Excellent service, everyone very kind and friendly.
2/16/2019
Brian H. VERIFIED CUSTOMER
I am not sure about the service I got done yet, however, Jesse is amazing and very helpfull. We appreciate his thorough and excellent customer service skills. We have come to trust Haselwood as a company because of him.
2/16/2019
Diana J. VERIFIED CUSTOMER
The service person Jesse was great to work with when I waited at the dealership on Wednesday but trying to get updates about the car was extremely frustrating. I called multiple times. No one else could help get me an update on my car except Jesse and he didn’t call back. I talked to others that were going to provide a message to him to call back, I left a voicemail, I used the text system to get an update and we got no response. My husband finally just drove our rental to the dealership to get a status and still never met Jesse. Others had to assist. Very frustrating end to what was a great start.
2/16/2019
Heidi T. VERIFIED CUSTOMER
Jesse was amazing! He is professional, kind, hardworking. Thank you!
2/15/2019
Whitney B. VERIFIED CUSTOMER
Very helpful and pleasant individual.
2/15/2019
Stanley S. VERIFIED CUSTOMER
Thank You.
2/15/2019
Darrin S. VERIFIED CUSTOMER
The service management team went the extra mile to resolve my car's broken windshield issue ensuring everything was taken care of to my satisfaction and without further inconvenience to me as the customer. Kylie and Lars promptly addressed the concern focused solely on customer satisfaction, which is why I will continue to choose Haselwood for all of my VW service needs. Thank you Kylie and Lars!
2/15/2019
Chikako I. VERIFIED CUSTOMER
Outstanding customer service
2/14/2019
Richard C. VERIFIED CUSTOMER
As usual. The service was great.
2/13/2019
Jill M. VERIFIED CUSTOMER
Very pleased with your service today, thank you!
2/9/2019
Amy N. VERIFIED CUSTOMER
Knowledgable, thorough, honest, thoughtful, and fast service.